David Davis, Ed.D.

Manage training for staff, faculty and students at the University of Southern California (USC). Responsible for developing training programs on USC's learning management system (TrojanLearn). This is accomplished through collaborating with internal central stakeholders, schools/departments and vendors regarding development, revision, implementation, tracking and evaluation of curriculum and instructional design strategies.

Plan and manage Edison International’s ethics, business conduct, and compliance training programs to ensure all employees are taught and understand company ethics, values and compliance obligations; currently managing three major projects with a combined budget of $1M. • Develop and manage the implementation of ethics and compliance training for all executives, managers and supervisors for Edison International’s 3,000 management employees • Develop and manage ethics and compliance training for 16,000 Edison International employees instructing employees in the importance of acting ethically and complying with all laws, rules, regulations, and policies via 1½ hour web based presentation using 24 subject matter experts from across the company • Analyze data and statistics from the ethics and compliance helpline, diversity and inclusion’s helpline, and HR’s focus on resolution data to develop requirements for training programs

Oversaw all compliance training; hired, trained, coached, mentored, supervised, and developed a staff of seven Project Analysts, 20 Systems Analysts; supported staff; established goals and assessed performance. • Managed strategic business plans including the two-year labor plan (Work Force Forecast for ITSD): performed data analysis and developed recommendations for planning • Managed the role to position mapping for the ITSD organization: developed on/off boarding process, including inventory control and facility management • Managed vendor relationships including supply needs and expenditures and boarding all contract ITSD employees • Managed the on-boarding process for all ITSD employees, including facilities operations, space planning operations, practices, policies, and procedures • Trained hundreds of IT management level employees in Project Builder and EAM work orders from SAP applications; completed projects include: - Quality Assurance Audit Database – Developed a mechanism to manage, process, and report all audits for the Mass Customer Billing organization. - Bill Correction Project – Provided the capability to view all billing related transactions on one screen as an enhancement to CSS workstation providing the user friendly screen and view of relevant customer account data across various sources. - Bill Accuracy Project – Developed a process to reduce the number of re-bills associated with customers 200 kw.

Managed the quality assurance process for Mass Customer Billing, including the oversight of process improvement strategies and reporting mechanisms. • Coached and mentored six Analysts Program/Product and three Business Analysts • Oversaw over 2000 audits per year, including the work from the Customer Service System (CSS); audited and enabled Mass Customer Billing management to launch process and quality improvement projects • Developed and implemented strategic business plan for the department • Reviewed operational indicators, including performance measurements, to establish business objectives and plans to meet the Customer Service Operations Division’s goals and strategies for customer satisfaction • Facilitated focus groups to identify needs for improvement and secured buy-in of those changes by 114 Customer Accounting Assistants