David Bowers

Customer Service Representative @ Expert Global Solutions (now Alorica)

About

As a Customer Service Representative at EGS, I provide customer service solutions for a large electronics retailer, handling inquiries, complaints, and orders with professionalism and efficiency. I have over eight years of experience in this role, and I have developed strong skills in negotiation, sales, communication, and problem-solving. Before joining EGS, I worked as a Quotations/Inside Sales Specialist for two electric companies, where I gained valuable knowledge and expertise in electrical wiring, safety, pricing, and design. I have a GED in Electrical Trades from Grace M. Davis High School, and I am passionate about learning new technologies and best practices in the electrical industry. My goal is to deliver high-quality service and solutions to both internal and external customers, and to contribute to the growth and success of EGS.

Country

United States

City

Joplin

Industry

Retail

Skill

Appointment Scheduling, Customer Support, Customer Satisfaction, Customer Engagement, Microsoft Word, Lighting Control, Energy Management, Electricians, Variable Frequency Drives, Electrical Safety, Building Management Systems, Relays, Motion Control, Sales Management, Contract Negotiation, Customer Service, Pricing, Purchasing, Key Account Management, New Business Development

Experience

Customer Service Representative

Expert Global Solutions (now Alorica)

2015-10 - 2022-9 · 7 yrs

Joplin, Missouri Area

Customer service solutions for a large electronics retailer.

Quotations / Inside Sales for the Commercial, Industrial and Utility Markets

Kriz-Davis Co.

2013-7 - 2015-4 · 1 yr 10 mos

Joplin, Missouri

Job quotes and blue print take-offs for contactors. Design build plans for contractors. Blue print reading and material take-off for accurate quotations for lighting, gear and commodity items for job quotes. Lighting and gear ( including switchgear) layouts for design build jobs. Electrical utility quotes and sales for the utility market from Coffeyville, Ks. to Ft.Leonard Wood,Mo. and everywhere in between. Taking care of and doing the research and sales for five outside sales persons in the C&I and utility markets.Back up sales for the counter and misc. inside sales calls.

Quotations/Inside Sales

Russell Belden Electric

2010 - 2013 · 3 yrs

I did take-offs of blueprints to come up with a bill of material from my interpretation of the prints. From that I would get job quotes on lighting. Enter the gear take-off on Square D's E-Way program to come up with a negotiated gear price so I could give multiple contractors quotes on their jobs at a good price from the manufacturers. I could if needed do design build and cost savings analysis for multiple contractors job quotes. Including how much and what kind of lighting, gear, etc. for whatever the contractors needs might be. From there if awarded the the job I would build the material submittals, coordinate when and where the customer needed the material including ordering and coordinating shipment for when and where the customer may need it for the job. I did this while answering inside sales calls and backing up the counter sales.