Dave Smith

• Lead a team of 1 manager, 1 supervisor, 3 analysts, and 21 frontline agents. • Partnered with division leaders and regional peers to centralize the 5 regional Courtesy and Revenue Assurance teams to the division. • Standardized policies and practices by identifying regional best practices implemented for the division. • Managed over 37k courtesy accounts and over 26k employee accounts across the Northeast Division. • Designed and implemented a strategy to standardize and categorize the courtesy accounts across all 5 regions and developed a tableau dashboard to track progress. • Developed a tableau dashboard to flag non-compliant XPE accounts so they are easily identified for clean-up.

• Oversee various finance teams including Accounts Receivable, Accounts Payable, Business Partner Invoicing, Peer-to-Peer Chat, Courtesy Services for employees, government agencies, and MDU’s, MDU Revenue Share, Revenue Assurance, and Sales Commission Compensation for the Keystone Region. • Led a team of 4 supervisors, 1 senior analyst, 2 analysts, and 37 employees. • Generated $1M in annualized revenue in 2022 through Revenue Assurance work. • Revenue Assurance team ranked #1 in the division for unrecovered revenue as of December 2022. • Courtesy team ranked #1 in the division for service level in 2022 with a result of 97% on a goal of 80%. • Prevented $36k in revenue leakage and expense annually by correcting subscriber refunds. • Supported the Care, Retail, and Sales teams through peer-to peer chat with 16 queues handling 99k transactions annually. • Reviewed and approved $4.7M in revenue share and $1.8M door fees annually on 1,300 MDU properties. • Responsible for auditing and generating sales commissions totaling over $3M annually for all 6 residential sales channels including over 60 leaders and 250 sales professionals • Partnered with channel leaders to set goals that balance achieving budgeted connects with appropriate commission payouts. Provide channel feedback on performance and achievement to target commission. • Discussed proposed plan changes with senior finance leaders to gain approval and partnered with channel leaders to rollout revised plans.

Manager of teams responsible for customer payment reconciliation/research, courtesy accounts, and workorder quality assurance for western Pennsylvania, Maryland, Ohio, and West Virginia areas.

Manager of Comcast Cable Stores in Pittsburgh and surrounding areas. Manager of field collections team in Pittsburgh and surrounding areas.

Managed Adelphia Cable Stores in north western PA