Dave Deker

Dave Deker

Chief Revenue Officer (CRO) @ Call Center Power

About

As Chief Revenue Officer at Call Center Power, I lead revenue growth and go-to-market strategy across CCP's four core contact center practice areas: BPO Sourcing, Contact Center Operational & Tech Stack Assessments, Tech Stack Sourcing, Implementation & Enablement, and Managed Services. CCP is platform-agnostic, holding certified partnerships with Amazon Connect (AWS Advanced Tier Service Delivery Partner), Genesys, Zoom, and Zendesk — enabling us to recommend and implement the right solution, not just the one we resell. We also operate within the TSD/Trusted Advisor channel, extending our reach through a network of technology advisors nationwide. Our clients span healthcare, financial services, government, and high-growth technology companies navigating complex decisions around outsourcing, cloud migration, AI-powered quality assurance, and contact center optimization. Whether it's a 40-seat patient access center or a multi-thousand-agent BPO operation, we meet organizations where they are and move them where they need to go.Contact centers are under more pressure than ever — rising costs, aging platforms, regulatory shifts like the FCC's new onshoring rules, and growing expectations around AI and automation. Most organizations know they need to act. The hard part is knowing where to start and who to trust. That's the problem I solve every day as CRO at Call Center Power. If you're evaluating BPO partners, migrating to a cloud contact center, assessing your current operations, or looking for ongoing managed services support — I'd welcome the conversation.

Country

United States

City

Reston

Industry

Outsourcing/Offshoring

Skill

Customer Experience Consulting, Managed Services, Contact Center as a Service (CCaaS), Business Process Outsourcing (BPO), Contact Center Operations, Contact Center Transformation, Contact Center Consulting, Contact Center Strategy, Sales Management, Business Building, Advertising Sales, Publishing, Newsletters, Online Advertising, Online Publishing, Online Sales, Digital Media, Corporate Events, Account Management, Integrated Marketing

Experience

Call Center Power

Chief Revenue Officer (CRO)

Call Center Power

LinkedIn
2024-3 - Present · 2 yrs 7 mos

Reston, VA

Call Center Power

Vice President of Business Development

Call Center Power

LinkedIn
2023-7 - 2024-3 · 9 mos

Leesburg, Virginia, United States

Call Center Power is a contact center solutions firm specializing in matching our clients with the perfect outsource partner for their business as well as delivering operational value and performance through a full suite of Professional and Managed Services that fit any contact center need. We leverage our decades of experience combined with innovative approaches to help our clients get the most out of their contact centers.

Scoop News Group

Vice President of Sales and Business Development

Scoop News Group

LinkedIn
2017-1 - 2023-7 · 6 yrs 7 mos

Washington D.C. Metro Area

Scoop News Group is the leading public sector tech media company in the country. SNG is comprised of CyberScoop, FedScoop, DefenseScoop, AIScoop, StateScoop, EdScoop, and WorkScoop and engages CIOs, CDO's, CTOs and CISOs from the public sector and tech community both online and in-person every single day through news, events, radio and TV.

CQ

Associate Publisher & National Advertising Sales Director

CQ

LinkedIn
2010-4 - 2017-1 · 6 yrs 10 mos

Washington D.C. Metro Area

With the largest press corps on Capitol Hill, CQ Roll Call has earned a reputation for delivering comprehensive, accurate and objective congressional reporting. CQ Roll Call provides Congressional policy and legislative tracking as well as reporting on the people, the politics and the processes of Capitol Hill. Moreover, CQ Roll Call provides an innovative array of channels to reach Capitol Hill, empowering private citizens and power players alike with the ability to position their message in front of members of Congress and their staff. CQ Roll Call’s clients span the policy-making arena. From congressional offices and federal departments and agencies to major corporations, leading associations, law and lobbying firms, media, and academia, we serve the people and institutions that make and shape public policy. A wholly-owned subsidiary of The Economist Group, CQ Roll Call was formed by bringing together three companies – Congressional Quarterly, Roll Call and Capitol Advantage – with histories nearly as rich as the people, institutions and legislation it covers. The visionaries behind these companies were Nelson Poynter, Sid Yudain and Robert Hansan. By establishing CQ, Roll Call and Capitol Advantage, each left an indelible mark on America’s capital city. Though they shared great ambition and a keen entrepreneurial sense, each encompassed distinct views on how to change Washington for the better.

Eagle Publishing

Director of Sales, Eagle Interactive

Eagle Publishing

LinkedIn
2008-11 - 2010-4 · 1 yr 6 mos

Washington D.C. Metro Area

1105 Media

Publishing Director, Integrated Media Sales

1105 Media

LinkedIn
2007-3 - 2008-5 · 1 yr 3 mos

Washington D.C. Metro Area

Managed a sales staff of fourteen Media Consultants in the generation of multi-million dollar annual advertising and sponsorship sales across multiple brands and mediums for 1105 Media Inc.’s Government Information Group. 1105 GIG published Federal Computer Week (40x), Government Computer News (30x), Washington Technology (22x), Defense Systems (10x) and Government Health IT (10x) magazines and websites. 1105 GIG’s publishing schedule consisted of 112 print magazine closings, 19 e-newsletters, 100 webcasts/e-seminars, seven websites, and 30 custom products and microsites serving an audience of more than 500,000 unique subscribers. The markets served by 1105 GIG include federal government, defense/DoD, public and private sector healthcare.

Access Intelligence

Publisher

Access Intelligence

LinkedIn
2003-1 - 2007-3 · 4 yrs 3 mos

Washington D.C. Metro Area

• Led a high-performing team to generate multi-million dollar annual revenue through strategic advertising and sponsorship initiatives. • Spearheaded business development efforts for CableFAX Daily and CableFAX Magazine, enhancing market presence. • Drove special projects that significantly boosted visibility and engagement in the cable industry. • Managed the P&L for the CableFax Group Product Suite, ensuring financial health and strategic alignment.

Deker & Associates, Inc.

Chief Executive Officer

Deker & Associates, Inc.

2000-1 - 2003-12 · 4 yrs

Washington D.C. Metro Area

• Founded Deker & Associates, Inc., a sales representation and business development firm in the advertising and event sales sector. • Spearheaded initiatives that generated millions in sales revenue for publisher and trade show clients. • Developed strategic partnerships and innovative sales strategies to enhance client visibility and engagement. • Cultivated a high-performance team focused on delivering exceptional results and client satisfaction.

Consumer Technology Association

Director, Sales & Exhibitor Services, International CES

Consumer Technology Association

LinkedIn
1998-12 - 2000-1 · 1 yr 2 mos

Arlington, VA

Managed a fourteen person Sales & Exhibitor Services team in selling and servicing 2,200 active exhibitor contracts and flooring more than 1.131 million net square feet of trade show exhibit space for 2000 International CES, the largest consumer technology conference and trade show in the world.

Access Intelligence

Publisher

Access Intelligence

LinkedIn
1990-5 - 1998-12 · 8 yrs 8 mos

Washington D.C. Metro Area

Access Intelligence, LLC. corporate link: http://www.accessintel.com/

Education

Ohio University

Ohio University

LinkedIn

Journalism, E.W. Scripps School of Journalism

Major: Advertising Minors: Political Science, Science

Dave Deker's Contact Information

Email

******@***.com

Phone

(**) *** ****

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