dave tainton

I joined the Civil Service after leaving college and in an 18 year period with what is now the Department for Work and Pensions, was employed in a diverse range of administrative and management roles. I guess it was the Department that fueled my passion for delivering quality customer service; my time in Jobcentres in particular had real impact, trying to help unemployed people back to work. The role that gave me the most pleasure was that of Disablement Resettlement Officer, working specifically with individuals whose health put them at a disadvantage in the wider jobs market. I also spent two years as a trainer, preparing staff in a number of offices in the West Midlands for the implementation of a new benefits payment computer system. It was this role that led me to joining the Jobseeker's Allowance System Project in 1995, initially as a user tester before progressing to the position of execution team leader. This was the project that led to the implementation of a national computer payments system in October 1996.

Working with a small team on a variety of welfare to work/training contracts, mainly Work Programme and Skills Support for the Workforce.

During my employment with APM (formerly PPDG (Pertemps People Development Group)), I undertook a variety of roles including Operations, Quality and Claims. Area Operations Director - overseeing three operational advancement centres. Quality Director - overseeing the organisation's registrations to BSI standards (ISO 9001, 27001 and 14001), working with the Continuous Improvement team also on the maintenance of a Quality Management System. From 2007 to the point I left APM, I had overall responsibility for complaint handling. Claims Teams. Ensuring that claims relating to income streams were made accurately and efficiently. Prior to joining PPDG, I worked a test analyst in a variety of roles in different industries, including Banking and Gaming with employers such as The Bank of England, Royal Bank of Scotland International and Inspired. Also had spells at The Home Office. I have experience in managing teams of all sizes and am adaptable,conscientious and customer focused, with an eye for detail.