Dave Smith

The role was to manage and develop world class technical support to the business so Maco UK remained at the forefront in delivering excellent customer service within challenging budgets. The aim is that customers can be consistently confident about the company’s product quality and its supporting systems. We fielded, written and phone queries from our sales teams, distributors, contractors, fabricators, construction companies,architectural practices,local authorities,housing assosciations and consumers. A key role was to work closely with our Austrian colleagues in development of new products and customer specific product advancements. I managed and operated the in house test centre for use both internally and for our key customers. My role included instructing and liaison with third party test centres and accreditation bodies such as Exova, BM Trada, BSI, and Chiltern Dynamics. I designed, developed and introduced a UK quality control system. Monitored product returns, evaluated potentially faulty products and produced figures so design/material issues could be rapidly rectified. I managed the training for new employees, both at full technical sales level and at a lower level for other departmental colleagues to assist with their daily responsibilities. I led regular product presentations and training seminars following new product introductions. The job came with full departmental budgetary responsibility and I assisted in driving many initiatives to ensure we consistently reached or surpassed our department objectives under budget.

Navigation and watchkeeping at sea and cargo handling operstions in port