dashawnda brown

vp, corporate hospitality

About

High performing sports & entertainment, non profit, sales, marketing, hospitality, and customer service & retention professional with a broad mix of hard and soft skills necessary to be effective and successful in a variety of positions. Adept at managing and leading through change and consistently achieving goals.

Country

united states

City

baltimore

Industry

sports

Skill

event planning, new business development, sponsorship sales, new media, prospecting skills, sales and marketing, corporate and foundation relations, nonprofit development, prospecting, marketing

Experience

director of sales

four seasons hotels and resorts

1999-1 - 2006-1 · 7 yrs 1 mo

High performing sales professional that consistently exceeded $1M+ goals, increased new business, and trained new staff on standards and procedures. Consistently named among Four Seasons elite sales professionals throughout my tenure with the organization by developing a passion for prospecting and leading office in referrals. Also, planned and executed client events, worked on opening team of a new hotel, and developed data hygiene in CRM input and upkeep.

director, corporate relations

uncf

2009-1 - 2013-1 · 4 yrs 1 mo

Fundraising professional that consistently exceeds $2M+ goal via the design, implementation, and managing of fundraising activities to steward existing corporate, foundation, and individual donors as well as identifiy, cultivate, and solicit new donors to make gifts of $100K or greater. Trained staff to prospect and set appointments as well as developed and implemented new processes to improve program delivery and communication between program department and development.

director, vip access and experience

brooklyn nets

2006-1 - 2009-1 · 3 yrs 1 mo

Managed team of 10 to successfully design, implement, and manage inaugural Season Ticket Holder customer service, communication, and guest satisfaction plan. Wrote all department communications, and managed team to increase year over year client retention by 15%, increased up sells and referrals by 20%, and increased customer touch points by 60%. Oversaw the planning and execution of over 35 events each season, as well as consistently hit sales/renewal targets.

vp, corporate hospitality

the madison square garden company

2014-1 - Present · 12 yrs 9 mos

Lead the Corporate Hospitality service team consisting of eight team members providing day to day support, customer service, event planning, customer retention, service integration, and customer engagement to Madison Square Garden’s suite customers and their guests. Manage all functions of a $90M+ business including accountability for continued improvement of key metrics including client retention, customer satisfaction and operational excellence. Work cross-functionally to develop and implement new processes & systems to expand consistent service levels for both internal and external customers.