Sonal Das

- Leading multi-sector interventions at CInI, an associate of Tata Trusts, delivering scalable, systems-driven interventions through co-developed KPIs to anchor inclusive programs. Driving organisation wide change as part of the senior leadership - shaping strategy, board inputs, and organisation design for 300+ staff -Built, led and mentored a geographically dispersed team of 45; maintaining high performance and engagement. Managing strategic partnerships with state governments, donors, and experts. - Led digitalization, streamlined processes, enabled pan-India adoption of Knowledge Management System

• Led project planning and roll-out of the Digital Nerve Centre (DiNC). Evaluated offerings from technology partners and conceptualized the technology framework, in consultation with healthcare experts. Established and oversaw all vendor processes. • Program managed various initiatives including an education intervention with a team of 50 school teachers and launch of a community radio station in Karnataka

Tata Administrative Services (TAS) is the flagship leadership programme by the Tata Group, aimed to create a talent pipeline of leaders who would steer the Group companies and make them stronger, fortifying the Tata Group as well as contributing to nation-building. During the 1st year of TAS rotations, executed a series of projects with various Tata Companies: o Titan Industries Ltd. | Business Development | Bangalore - Leading and Implementing Next Phase of TIL’s Unified E-Commerce Channel o Tata AutoComp Systems Ltd. | Strategy | Pune - Model for Industry Scanning & identifying opportunities for New Business and Inorganic Growth o Sir Dorabji Tata Trust | Community Stint |Kalahandi - Community Based Malaria Control Strategy and case-study on impact of child labour schools o Tata Communications Ltd. UK | Sales & Marketing | London - Accelerating Enterprise Voice: Strengthen sales pipeline; Develop customer call data analysis tool

Donned the hat of Global Lead for Hosted Contact Centre solutions and was responsible for: * Market Development and Customer Outreach: Drive campaigns to build awareness, enhance market presence, generate leads and increase funnel traction with quantifiable metrics to track impact. Devise and deploy strategies across digital channels, CXO round-tables, industry events, public relations, and consultants. Garner market insights to support product road-map * Partner Engagement: Develop, execute and monitor joint go-to-market strategy. Facilitate training * Knowledge Management: Ensure up-to-date messaging across internal and external communication channels

As part of global go-to-market strategy team for the Unified Communications & Collaboration (UC&C) portfolio, was responsible for ensuring smooth pre-and-post-sales customer/partner experiences. Responsibilities included partner and sales enablement, customer readiness and knowledge management.

Conducted integrated market study and conceptualized a framework for “Applicator Accreditation Programme”  Interacted with channel touch points, analysed gaps & emerging behavioural patterns  Formulated the framework to enhance consumer relationship and channel partnership

Functioned as developer & production support engineer, Interactive Voice Response (IVR) System: Involved in design, development & delivery phases and was single point of contact – Level 1 Support. Also handled key responsibilities for project deliverable & client engagement. Coordinated L&D activities for the thirty member team: Facilitated knowledge sharing sessions for new recruits of the offshore development team. Was involved in Configuration Management and Knowledge Management for the entire team