Daryl Cheng

Driving ICT sales across both enterprise and education sectors, I manage a growing portfolio of corporate accounts by delivering tailored solutions that align with each client’s unique needs. My focus is on building trust through consultative engagement, overseeing the full sales cycle from prospecting and proposal to fulfilment and invoicing. By deepening existing relationships and uncovering new opportunities through targeted outreach and networking, I have consistently contributed to AsiaPac’s revenue growth. Close collaboration with technical teams, channel partners, and distributors ensures our solutions are implemented smoothly and with impact. I also support internal planning by providing timely insights on pipeline health, customer feedback, and market shifts, helping the business stay responsive and competitive. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Manage client accounts and recommend suitable ICT solutions based on evolving business needs • Develop new sales opportunities via calls, meetings, events, and marketing campaigns • Profile clients and plan account strategies to maximise conversion and retention • Coordinate across sales, technical, and partner teams to ensure timely solution delivery • Drive the end-to-end sales process from quotation to fulfilment and invoicing • Maintain accurate updates on sales pipelines and customer feedback for reporting • Ensure healthy account status through regular engagement and payment monitoring

Supported fast-paced daily operations within PandaMart’s distribution centre, contributing to the smooth fulfilment of online grocery orders. I played a key role in coordinating between duty managers, service teams, and customers to ensure timely resolution of operational issues. By maintaining accurate documentation and applying standardised processes, I helped streamline workflows and reduce discrepancies. During peak periods, I stepped up as acting supervisor to manage task delegation and support team performance on the ground. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Coordinated order fulfilment and warehouse flow to ensure timely dispatch • Liaised between service teams and customers to address delivery or inventory issues • Documented cargo handling procedures in line with distribution guidelines • Improved workflow efficiency by applying standard operating procedures • Stepped in as acting supervisor during peak shifts to support team coordination

I supported terminal operations by assisting with the flow of daily activities and observing how different teams worked together to keep things running smoothly. When there were flight or baggage delays, I helped coordinate with airline staff on the ground to ensure passengers received timely updates and assistance. It was a valuable learning experience where I also got to contribute small ideas to improve processes based on what I saw during operations. I was grateful to be recognised as runner-up for Best Intern in Echo Group, 2018. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Observed and supported terminal operations to maintain service standards • Assisted airline staff during operational disruptions to ensure timely communication • Identified potential process improvements and shared feedback with the team

I was attached to Azur Restaurant and Bar ’75, where I supported the service team in managing daily floor operations. My responsibilities included setting up table arrangements, handling reservations, and ensuring guests were attended to promptly. I enjoyed engaging with customers, sharing menu recommendations, and creating a pleasant dining experience for each guest. This internship gave me a deeper understanding of hospitality standards and the importance of teamwork in delivering consistent service. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 • Supported daily operations and table management to ensure smooth service flow • Handled guest seating and reservations to maintain a steady dining experience • Interacted with guests and provided personalised recommendations • Maintained high service standards and contributed to a welcoming environment

• Led student initiatives to support cohort engagement and welfare • Oversaw junior members and ensured smooth event execution • Liaised with partners like PICO and Four Seasons for joint events • Organised major events such as Run for Hope and Freshmen Orientation