Darren Tan Xiao Ze
Key Account Technical Support Team Leader @ Quicktron Robotics
About
Technical Support Engineer at Quicktron Robotics with a Bachelor's in Mechatronics Engineering (CGPA 3.637). Experienced in Linux systems, MySQL queries, Python and troubleshooting technical issues. Specialized in Autonomous Guided Vehicles (AGVs), with a strong focus on programming, diagnostics, and automation system support. Passionate about robotics and programming, proficient in logical thinking and mathematical calculations.
Malaysia
WP. Kuala Lumpur
Information Technology & Services
Team Leadership, Robotics, Linux, SQL, Technical Support, Project Management, Java, Robotic, Automation, Analytical Skills, Problem Solving, Robot Programming, 3DEXPERIENCE, Python (Programming Language), C++, SOLIDWORKS, Arduino IDE, Automation Studio, PLC Programming, UA expert
Experience
Key Account Technical Support Team Leader
Quicktron Robotics
Federal Territory of Kuala Lumpur, Malaysia
Handling technical inquiries from key account customers and managing the key account technical support team.
Technical Support Engineer
Quicktron Robotics
Federal Territory of Kuala Lumpur, Malaysia
• Responsible for technical support of robotic products, including troubleshooting, robotic equipment debugging, logs retrieving, data query and other tasks. • Collaborate with the internal R&D team to deeply explore product pain points and improve both software and hardware products. • Assist Project Engineer in completing on-site technical support work and maintain on-site stability. • Regularly conduct customer training and technical exchanges to enhance customers' trust and loyalty to the company.
Quality Engineering Intern
Schneider Electric
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
As a quality intern under the Customer Satisfaction and Quality (CS&Q) team of Schneider Electric, my job responsibility is to manage a reliable process that is operating by collaborating with other organizations by monitoring the quality of the products, handling customer quality inquiries and issues, and optimizing customers satisfaction
Education
Tunku Abdul Rahman University of Management and Technology
Mechatronics, Robotics, and Automation Engineering
Tunku Abdul Rahman University of Management and Technology
Mechatronics Engineering
Darren Tan Xiao Ze's Contact Information
Phone
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