darren rose

* HR management – appraisals, assessments, disciplinary, time-management and succession planning * Implemented innovative programmes to increase employee loyalty and reduce turnover. * Manage the operation, in accordance with the defined cost budgets, and ensuring that all KPI and SLA’s are met * Key Account management - Accountable for managing and monitoring various contracts with Border Force, various airlines and HAL * Responsible for developing smarter working methods, improving net productivity over growth, and improved service levels. * Looking at key areas that would help improve passenger experience and boost Quality Service Measurement * Build great client relationships and loyalty. * Coordinating and ensuring that all staffing aspects including hiring, scheduling performance and performance reviews are up to date * Developing, Training Team Leaders, Supervisors and Managers regarding Standard Operating Procedures (SOPs) and all Company Policy and Procedures.. * Helped launch and train teams on new passenger experience programme

* Promoting and building repeat trade and business by building great client loyalty and building relations with local businesses and tourist guides * Coordinated all staffing aspects including recruitment, training, scheduling, performance reviews, and career development. * Compiled and maintained P&L statements, budgets, and cost controls with regard to food, beverage and labour goals * Ensured the best quality food and service was delivered to every customer * Weekly and daily sales and spend reports * Ensured that all payroll hours were checked, monitored and submitted on time * HR Management – appraisals, assessments, disciplinary, time-management and succession planning * Forecasted all labour costing and rotas for FOH and BOH * Responsible for KPI’s and GP, ensuring that all sales targets are met and exceeded,

* Proactively engaged with customers and team to ensure a seamless operation and experience. * Coordinated all staffing aspects including recruitment, training, scheduling, performance reviews, and career development. * Promoting and building good relationships with local businesses to improve sales and client loyalty * Organised team incentives and building days. * Responsible for all weekly inventory reports for both food and beverage * Responsible for all food spend ‘and labour costs. Submitting all weekly and daily sales and spend reports * HR Management – appraisals, assessments, disciplinary, time-management and succession planning * Forecasted all labour costing and rotas for FOH and BOH * Responsible for KPI’s and GP, ensuring that all sales targets are met and exceeded,

* Ensure the operational and support network are calibrated to agreed standards * feedback to various Ops Departments on common trends, gaps, and performance results * Track daily, weekly and monthly performance scores related to Quality and performance * Produce and use a fleet of performance dashboards to drive efficiency and productivity. * Attend weekly and monthly sales and performance meetings * Key account management – Building relationships with external stakeholders. * Manage the operation, in accordance with the defined cost budgets, and ensuring that all KPI and SLA’s are met * Providing a better understanding of the total customer experience across all touchpoints. * Provide and develop solutions aimed to improve quality performance * Driving efficiency and sales to achieve daily, weekly and monthly performance targets in both sales and customer service through repeat and new business leads * HR management – appraisals, assessments, disciplinary, time-management and succession planning