Darrell Bedford, MBA

Family Entertainment Centers

• Full responsibility for the profit and loss of multiple locations. • Analyze raw collections data and perform complex data analysis to provide reports of earnings, payouts, and profitability of games. • Design game floor layouts to appeal to customer senses and increase revenue generated. • Select and Supervise contractors for major building renovations including HVAC upgrade, carpet replacement, Interior & Exterior Painting, ceiling tile replacement, electrical upgrades & the addition of Solar Power. • Work directly with credit processors, equipment providers & POS solutions providers to redesign, develop & implement a POS solution for deployment to multiple locations. • Work directly with the CFO & credit processors to monitor and assist with credit processing at multiple locations. • Supervise and develop management staff to monitor all activities related to the operation of the family entertainment center. This includes staffing, scheduling, employee performance and all other store related operations. • Monitor employee performance to identify developmental needs. • Monitor technician staff and provide feedback to technician manager to ensure 95% availability of games and attractions always. • Monitor and posts to the locations’ social media accounts to increase awareness and drive business to the locations. • Design and implement events to host at the locations to involve community members in company activities to increase profitability.

• Maintain Sarbanes-Oxley compliance. • Investigate and resolve credit disputes with customers. • Manage Commercial Builder and Contractor Account credit services. • Approve, maintain and manage the collection of all store accounts receivables. • Manage access control of money room. • Manage the balancing of store funds, and daily cash deposits. • Perform quarterly maintenance on Labor Management system. • Create, edit and post weekly schedule in the Labor Management system. • Weekly payroll processing. • Organize and approve daily business folder for management review. • Verify and approve store sales tax exempt accounts. • Monitor employee performance to identify developmental needs.

• Develop and Implement strategic plans to maximize sales and profits. • Customize company plan-o-grams to the needs of the specific store with a focus on creative sales building. • Manage interactions with outside vendors including verification and billing of merchandise with an execution of payment. • Develop short and long term staffing strategies based on assessment of store staffing needs, labor budget, and labor costs. • Coach employees to improve and maximize performance, commitment to the company, and commitment to quality and service. • Analyze and evaluate all operation reports and business reviews. • Develop plans to improve overall store performance. • Administer, monitor, and react to internal and external loss prevention programs and systems to protect store assets.

• Professionally ensure public safety and promptly respond to emergency situations. • Protect and secure bridges, tunnels, and ports owned by the City of Austin. • Create a safe environment for travelers, community members, and patrons. • Assist specialized units with apprehension and arrest of suspects. • Promote and uphold anti-terrorism tactics and techniques. • Use tact and professionalism in responding to citizen complaints and allegations. • Detain and transport apprehended perpetrators. • Provide detailed and honest court testimony to assist in prosecution procedures. • Perform uniformed and plainclothes details for various special events and occurrences.

• Monitored and evaluated store sales against company sales goals. • Conducted weekly and monthly media assessments for sales recognition. • Assisted other merchandise managers with planning, organization, and presentation of stores. • Administered hiring, training, performance reviews, and other human resources tasks. • Managed more than 65 sales associates during peak seasons. • Performed complex employee scheduling, payroll, and supply ordering and tracking. • Prepared bank deposits and reconciled receipts; Performed store opening and closing duties. • Audited district stores monthly to ensure compliance with corporate standards. • Enforced corporate policies and procedures.