darius hogans

❖ Managed over 50,000 DeKalb County utility accounts as a temp during the moratorium ❖ Provided exemplary customer service to consumers concerned with their water utilities, both residential and commercial ❖ Listened to customer concerns extensively to provide the best solution and get their issues resolved as quickly as possible. ❖ Corrected thousands of utility accounts with billing-related issues such as overages, late fees, bill explanations, incorrect water usage reads, inaccurate billing, water bill disputes, and no generation of usage. ❖ Worked closely with other case managers by maintaining a high level of communication to ensure issues could be resolved efficiently ❖ Managed and distributed work orders, lease agreements, owner/tenant agreements, death certificates, etc. in order to ensure customers were billed appropriately

Marketed and promoted several services such as DirecTV, AT&T U-verse, AT&T Digital Life, Sychrony, Sams's Credit Card etc.

Schedule and organize new deliveries. Handle any clerical or administrative duties assigned at the hub when not scheduled for delivery. Provided top firms and companies with breakfast, lunch, and dinner from the very top restaurants in the Greater Atlanta area through a catering-styled delivery. Sit in on group interview sessions, give input on potential new hires, and help guide new drivers on their first delivery.

Helped plan, filed, and organized youth sports programs at camp. Marketed door-to-door and through social media websites. Provided customer care to parents with any questions or concerns. Directed and monitored activity during camp events and activities. Improved campers cardio, strength, athleticism, and basketball IQ.

❖Helped plan, manage, and organized youth sports programs and camps ❖Marketed any upcoming YMCA events such as youth basketball, soccer, and football ❖In charge of setting up and running the day-to-day operation at the given venue with minimal to no supervision ❖Provided customer service to guardians and parents with any questions or concerns ❖Monitored and controlled activity during youth sports such as game scheduling, concessions, entry, capacity, sportsmanship, etc.

Managed the rules, emotions, and integrity of all sports. -Officiated for flag football, Extreme Frisbee, intramural soccer, and intramural basketball. -Displayed a very high level of focus on the details and very little focus on distractions -Attended meeting to find areas where we can improve the officiating staff and overall experience for each student participating in Intramural sports.

❖Helped elevate the Tornado Emergency and Preparedness plan to current standards of safety ❖Analyzed and identified potential risk within the workplace ❖Helped organized and schedule risk management meetings serving as an assistant liaison between the fire dept., police dept., and all floors of the tax office ❖Examined and updated designated safe areas both in and around the building in the case of a fire, tornado, or any other natural disaster. ❖Helped initiate, plan, and execute the proper risk management policies to protect workers ❖ Sat in presentations, meetings, and learning sessions concerning workers compensation with the Claims & Safety Administrator for the Risk Management Division of Human Resources of Bibb County.

* Scheduled and managed day-to-day operations during summer camps * Coach and train ages 6-15 in basketball providing them with all the basic and advanced skills needed to compete on a high level * Marketed for upcoming basketball events such as all-day tourneys, overnight and summer basketball camps, field trips etc. * Aided and tutored campers during the academic portion of the camp by assisting in English, Literature, Grammar, and Mathematics * Created a Good Sportsmanship standard and rules book for the all camps and events, as well as when the gymnasium is open to the public * Created an incentive program for camp participants

* Promoted and marketed memberships and tanning sessions through field marketing * Utilized Door-to-door promotional tactics and canvassing * Identified and pursued target market * Demonstrated skills such as time management, marketing, interpersonal skills, presentation, teamwork, social skills and collaboration

* Executed community projects, fundraisers, social gatherings, and events within a given budget and timeframe. * Forecasted sales projections and implemented marketing strategies such as presale tickets, the use of the local radio station and other media outlets and venues that are centralized between all the middle GA colleges. * The first to start collaborative parties and events with other surrounding GA/Middle GA colleges * Promoted and sold tickets to various events through different media outlets * Organized annual events such as Kappa Karnations, Kappa Klean-Up, and Kappa Week, all of which has an impact on Bibb County today

❖ Supervised and trained new employees for the night shift within the interview process ❖ Helped fill the number of employees requested by FedEx on a nightly basis under the direction of management. ❖ Held meetings and announcements addressing issues related to employee handbook violations, dress code, pay discrepancy, work scheduling, and shift hours ❖ Monitor and control warehouse activity and efficiency to hit our target volume of package distribution per shift

Kappa Instructional Leadership League mentor , Mercer University Basketball team member, Member of Kappa Alpha Psi Fraternity, Inc. And a leader of the Kappa Klean-Up Program (Our efforts to keep the streets of Macon presentable and respectable.) Activities and Societies: Kappa Alpha Psi Fraternity, Inc., Mercer University's Varsity Basketball Team.