darin stoll

About

Energetic self-starter with excellent research and organizational skills, serving for 10+ years providing customer service support seeking a position that will present an opportunity to utilize my skills and experience to learn and grow with an established company

Country

united states

City

kenvil

Industry

consumer services

Skill

microsoft word, sales, microsoft excel, customer service, access, powerpoint, team building, microsoft office, call centers, facebook, outlook, management, social networking, account management, social media, troubleshooting, research, data entry, event management, negotiation, leadership, coaching

Experience

sales associate

staples

1995-3 - 2002-8 · 7 yrs 6 mos

* Overseeing and training new departmental employees * Troubleshooting and resolving customer service conflicts * Managing electronics inventory * Meeting monthly sales objectives * Provide and resolve customer service issues * Install computer hardware and software * Involved in product promotion and placement * Participate in vendor conventions and training seminars

online customer care

pcf - publishers circulation fulfillment

2002-9 - 2012-6 · 9 yrs 10 mos

* Serves as main point of contact with customers to provide and process information regarding subscriptions to The New York Times via email and telephone communication * Identifies and effectively handles escalated customer issues and concerns * Communicates and coordinates with internal departments on various levels * Forward delivery complaints to appropriate field personnel throughout the day via email * Maintains exceptional knowledge and awareness of all New York Times products * Receives and resolves complex customer issues while building and maintaining a loyal client base