daria kryukova

athlete service manager

About

I share my passion and energy with a team that is dedicated to producing outstanding projects, adapt to new situations quickly and easily while embracing change and uncertainty; exhibit a clear leadership role efficiently. Key skills and competencies: * Strong leadership skills * Communication and presentation skills * Result orientation * Ability to multitask and work under uncertainty * Advanced management skills * Consistency and structured way of thinking

Country

mexico

City

tijuana

Industry

sports

Skill

precise task assignment and execution, excellent customer care and organizational skills, troubleshooting and problem solving skills, ability to communicate and work effectively in high volume environment, ability to use initiative and adapt to a busy environment, experience in team leadership and management, good verbal communication and math skills, a friendly and approachable manner and a smart appearance, good timekeeping and punctuality

Experience

accreditation manager

2018 fifa world cup russia™ local organizing committee

2018-3 - 2018-7 · 5 mos

* Led the implementation and operations of the Accreditation Centre at the main venue of the FWC 2018 Luzhniki Stadium in Moscow * Ensured full compliance with accreditation process at 7 matches including semifinal and final * Trained more than 80 volunteers to work at FIFA EMS system.

head of ticket resolution office and ticket box office supervisor

cts eventim ru

2015-11 - 2016-5 · 7 mos

* Resolved ticket issues at 30 matches at the Ice Hockey World Championship 2016 and 2 games of the Eurochallenge 2016 * Trained staff for the Ticket resolution office and Ticket box offices including 4 sub-agents * Provided ticketing services and supervised ticketing operations at the Main ticket centre of the Ice Hockey World Championship 2016 * Ensured full compliance with Ticketing and Cash Handling Procedures.

ticket box office supervisor

ponominalu.ru

2014-9 - 2014-10 · 2 mos

* Provided ticketing services and supervised ticketing operations of 20 cashiers at the Main ticket centre of the F1 Russian Grand Prix 2014 * Registered about 150 employees (hiring and firing) * Dealt with specific/escalated customer enquiries and complaints * Ensured full compliance with Ticketing and Cash Handling Procedures.

ticket box office supervisor

cts eventim ag & co. kgaa

2014-1 - 2014-3 · 3 mos

* Provided ticketing services and supervised ticketing operations (30 cashiers + volunteers) at the Main ticket centre of the XXII Winter Olympic games and XI Winter Paralympic games 2014 * Delivered a friendly, helpful and prompt customer service * Dealt with specific/escalated customer enquiries and complaints * Ensured full compliance with Ticketing and Cash Handling Procedures.

athlete service manager

ironman

2019-8 - Present · 7 yrs 2 mos

* Handling all athlete inquires at IRONMAN 70.3 St.Petersburg Russia * Enforcing WTC rules including withdrawal/transfer policies * Taking appropriate actions to ensure athlete has a memorable experience during event week * Working directly with any Physically Challenged and Handcycle athletes to ensure their needs are known and met before, during and post-race * Overseeing all aspects of athlete check-in * Training of volunteers * Handling distribution of World Championship slots during the scheduled times and distributing remaining slots via Roll-down including receiving payment for qualifying events