Daria Sagdeeva / Sagde

Customer Experience Manager (CX) @ iSpring Solutions

About

Core competencies: Voice of Customer program management NPS, CSAT, and VOC analytics Data storytelling and KPI-driven decision making Cross-functional project leadership Customer journey mapping and touchpoint optimization Stakeholder alignment and change management Some facts about myself, apart from work: - Represented Russia in Italian World MTB bike championship in 2018 (landed 12 out of 16, but it was pure fun!) - I am a parachute-jumper. And on my 8th jump I had to deploy a reserve parachute - Have several educations, including Linguistics; Interpersonal Psychology; and Actor of theatre and cinema - I am happily married and have a smiley squirrel-daughter named Dianka Happy to connect!

Country

City

Cyprus

Industry

Information Technology & Services

Skill

Salesforce.com, Team Leadership, Existing Customer Care, Constructive Feedback, Easily Adaptable, Human Physiology, Analytics, Strategic Planning, Revenue Forecasting, Customer Success

Experience

Customer Experience Manager (CX)

iSpring Solutions

2025-2 - 2026-1 · 1 yr

Led the Voice of Customer program, launching quarterly NPS/CSAT surveys across 10k+ users in 7 languages and driving full-circle improvements based on feedback. In 2025, synthesized 2k+ comments from surveys and B2B review platforms (G2, Capterra, etc.) into 78 cross-functional projects, resulting in a 0.2-point CSAT increase across all touchpoints - support, sales, web chat.

Sales Lead Iberia / Italy / MEA

iSpring Solutions

2024-1 - 2025-1 · 1 yr 1 mo

Reduced churn rate by 13–17% by spearheading cross-segment CX enhancements and improving overall customer retention. Achieved 122% of the 2024 sales target for the Italian market through strategic territory management. Systematized value-added touchpoints across the entire customer journey to enhance brand loyalty and engagement.

Quality & Learning Manager Global

iSpring Solutions

2023-10 - 2023-12 · 3 mos

Revitalized LATAM sales processes and optimized lead qualification frameworks to drive operational efficiency. Standardized and documented core sales methodologies to ensure team-wide consistency. Mentored and onboarded new hires, providing professional coaching in both German and Spanish. Boosted MQL-to-Deal conversion rates by up to 70% through targeted process improvements.

Senior Customer Success Manager

Veeam Software

2020-1 - 2022-6 · 2 yrs 6 mos

St Petersburg City, Russia

- Worked with Fortune 500 customers (Mitsubishi) and big names (e.g., Loomis AB, Sweden; Alpha Bank, Greece; Standard Bank, South Africa; Fachhochshule NW and Migros, Switzerland) - Helped with international hiring and onboarding: conducted 9 interviews, mentored 3 new CSMs - Ensured presence of one of Global 2000 customer (Bechtle AG) at Veeam Kickoff event - Within team of analysts tested Gainsight as CS tool: tool was accepted and successfully integrated

Customer Success Manager, EMEA

Veeam Software

2018-9 - 2020-1 · 1 yr 5 mos

St Petersburg City, Russia

- Gained credibility for CS thread (new in the area) within Key Account managers and Sales leaders - Built profound Salesforce reports and provided extended account analytics - Consistent cross-department interaction with Renewals led to 90+% renewal rate in given accounts

Inside Sales Manager, Renewal Sales

Veeam Software

2013-5 - 2018-9 · 5 yrs 5 mos

St Petersburg City, Russia

- Overachieved sales goals all 22 quarters in a row - 3 times individual-MVP (Most Valuable Professional) winner, twice team-MVP winner - Hired and onboarded 50+ team members internationally - Outlined and initiated a customer-centric initiative within Named Accounts (extra tech coverage) - Negotiated with CEOs in DACH region, Russia&CIS; APAC; Eastern Europe and Middle East