Daria Liubavina

•Planned and delivered structured educational and online programs, strengthening project coordination and stakeholder communication skills. •Managed content organization and workflow processes using Notion, Excel, and digital tools. •Continued professional development in system analysis, QA fundamentals, and technical documentation. •Improved presentation, communication, and organizational skills through independent projects and community activities.Planned and delivered structured educational programs and online events

•Gathered, analyzed, and validated business and technical requirements for enterprise solutions and integrations. •Created functional specifications, user stories, and process documentation for development teams. •Designed workflow diagrams, business processes, and user scenarios. •Worked closely with developers, QA engineers, and stakeholders during implementation and testing phases. •Conducted UX analysis and proposed usability improvements. •Participated in acceptance testing, regression validation, and release documentation. •Maintained internal knowledge bases and product documentation. Key achievement: Delivered multiple client-specific system customizations reducing onboarding time by 30% and improving user adoption.

• Implemented and scaled ELMA BPM solutions across international branches (Russia, China, Belarus). • Designed business workflows, process logic, and system integrations with enterprise systems including Active Directory and 1C. • Configured SQL servers and supported integration processes. • Participated in API integration design and system interaction between ELMA BPM, Active Directory and 1C systems. • Configured and supported web and SQL servers for enterprise BPM solutions. • Created system documentation, user manuals, API specifications, and technical instructions. • Conducted user training sessions and presentations. • Collaborated with business teams and technical specialists to identify and document requirements. Key achievement: Automated nonconformity management processes, reducing manual operations by 50% and improving process traceability.

• Automated key operational processes (returns, customer requests, HR, business travel) via ELMA BPM. • Designed process logic, data flows, and integration with website and ERP systems. • Led SCRUM planning sessions and managed team performance via KPI dashboards. Key achievement: Achieved zero lost customer requests and doubled process execution speed.