Daphne Lin

1. Manage and creat content on website 2. Manage social media 3. GA data analysis 4. Plan and execute Online activity 5. Interacted with people on internet by writing aviation content and sharing new things thus gained 20,000 fans and 40,000 visitor per week on website 6. cooperated with co-work to plan online sale, thus sold 5 groups out in 10 minutes 7. collected and post material of fb posts by taking funny photo and video, thus 150,000 fans increased

1. Expanded horizon concerning local Hong Kong by living in HK for 17 months thus got familiar with their culture and understood basic Cantonese 2. Gained the ability to work along with different nationalities people by flying all over the world and paying little details which helped a lot to know cultural differences 3. Receiving training to deal with complaints by listening and providing suitable solutions and hence easing the tension between the passengers and company 4. Receiving training to ensure cabin safety and security by practicing and memorizing procedures of the emergency together with colleagues thus awarded the third in the best airlines in 2015 by Skytrx

1. Expanded horizon concerning local Japan by living in Tokyo for 3 months and working with Japanese colleagues thus known well about culture in Japanese workplace 2. Receiving the Japanese lesson in Tokyo which helped a lot to understand basic Japanese

1. Helped passengers to check in their flight and luggage by getting familiar with all rules about ticket and immigrations thus avoided unnecessary violation 2. Solved passengers’ problems by listening carefully and providing variety solutions thus assisted passengers on board successfully