Daphne Fonseca
Quality & Training Analyst @ Lalamove
About
Results-oriented professional with extensive experience in Quality Assurance and Training & Development within high-growth tech and customer-centric environments. Expert in monitoring service standards, analyzing key performance indicators (NPS, CSAT, FCR), and implementing continuous improvement strategies. Proven track record in bridging the gap between data-driven quality insights and practical training actions to boost operational performance.
Brazil
São Paulo
Human Resources
Microsoft Office, Microsoft Excel, Inglês, Melhoria contínua, Qualidade e treinamento
Experience
Quality & Training Analyst
Lalamove
São Paulo, Brasil
Learning Administrator
GP Strategies Corporation
São Paulo, São Paulo, Brasil
Global AMS Training Specialist
TikTok
São Paulo, Brasil
Content Moderator | Trust & Safety
TikTok
São Paulo, Brasil
Trainer
Concentrix
Quality Analyst
Concentrix
São Paulo e Região, Brasil
Technical support advisor
Concentrix
São Paulo, São Paulo
Education
Uninove - Universidade Nove de Julho
Gestão da Qualidade
Daphne Fonseca's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.