Dany Maroun

In my current role, I established and lead the Food Division, overseeing three international brands—Cinnabon, Carvel Ice Cream, and Seattle's Best Coffee—within the Lebanese market. My responsibilities include: Leadership & Oversight: Full responsibility for managing cross-functional departments, including Marketing, Operations, Supply Chain, and Finance, to drive cohesive strategies and achieve business objectives. Strategic Partnerships: Lead negotiations with potential brands for franchise opportunities, strategically growing the portfolio with new international partners. Business Development: Continually monitor and develop business performance while identifying expansion opportunities through sub-franchise models in Greece and Ukraine. Financial & KPI Management: Conduct quarterly financial reviews and monthly reporting, closely aligning with the Annual Operating Plan. Review departmental KPIs, evaluate achievements, and ensure performance targets are met. Budgeting & Accountability: Oversee budgeting processes and hold each department accountable for meeting financial and operational goals on a monthly basis. Concept Creation & Execution: Successfully created and launched new concepts, including a rooftop pool, gym, and restaurant in Amman, Jordan, as well as two additional concepts in Amman and Zurich between 2018 and 2019. Digital Transformation: Launched online stores and a dedicated delivery app for Cinnabon stores across all territories to enhance customer reach and streamline operations. Direct Reporting: Report directly to the Owner, providing comprehensive updates on business performance, growth initiatives, and strategic direction.

In my previous role, I held comprehensive operational oversight responsibilities, functioning as an Operational Director with a focus on driving performance, brand growth, and team development. Key contributions included: Talent Acquisition & Development: Led recruitment, training, and development programs, implementing appraisal systems, recognition programs, and team-building initiatives. Ensured compliance with labor laws regarding compensation, benefits, and rolling out training for new procedures and processes. Financial Planning & Budgeting: Set and monitored budgets across all key financial metrics, including Profit & Loss, aligning with market growth forecasts, year-on-year comparisons, and category-specific budgets (sales, margin, staffing, and support functions). Inventory & Stock Management: Managed stock levels to align with sales forecasts, budget requirements, and growth projections, ensuring optimal availability and cost control. Product Innovation & Quality: Developed and introduced new food lines, maintaining rigorous quality control standards and ensuring alignment with brand expectations. Market Expansion & Brand Development: Conducted market mapping to identify opportunities for brand growth and expansion within the country. Standards & Compliance: Ensured adherence to high standards across customer service, product quality, store environment, maintenance, and legal formalities required for store functionality. Store Refurbishment & Design: Spearheaded store refurbishment plans, overseeing design and schematic reviews for new store openings. Performance Reviews & Objectives: Led monthly and quarterly business reviews, setting clear objectives aligned with company goals and operational priorities. Customer Relations & Issue Resolution: Addressed and resolved customer complaints, maintaining a high standard of customer satisfaction and brand loyalty.