Danushka Kalhara(Dan)

- Managed enterprise-level network infrastructure, including LAN, WAN, VLAN, and VPN configurations. - Monitored network performance and security using tools such as Wireshark and Nagios. - Implemented and managed firewall security policies, enhancing overall network security. - Conducted routine maintenance, updates, and patch management for network hardware and software. - Provided support for Office 365, Exchange, and SharePoint, ensuring seamless collaboration for remote teams. - Led network expansion projects, including new site deployments and wireless access point installations. - Collaborated with vendors to procure IT equipment and negotiate service contracts.

• Delivered a consultative, customer-first sales experience by identifying client needs and recommending tailored vehicle solutions • Conducted engaging vehicle demonstrations and test drives to support confident purchasing decisions • Collaborated on pricing strategies and financing options to successfully close deals • Maintained strong product knowledge and awareness of market trends to drive competitive positioning • Contributed to dealership growth through inventory coordination, customer follow-ups, and long-term relationship building • Supported business performance with an ownership mindset as a shareholder, focused on customer satisfaction and sustainable growth

- Provided Level 1 & 2 IT support to employees, troubleshooting software and hardware issues across Windows and Mac OS environments. - Configured and maintained network infrastructure, including switches, routers, and firewalls. - Managed Active Directory users, permissions, and security policies to ensure secure access control. - Installed and updated IT systems, ensuring compliance with company security policies and best practices. - Assisted in migrating on-premise applications to cloud services (Microsoft 365, Azure). - Delivered technical support for VoIP systems and printers, resolving connectivity issues efficiently. - Created documentation for IT procedures and trained employees on basic troubleshooting techniques.

- Provided technical support for end-users, resolving hardware, software, and networking issues. - Installed and configured operating systems, applications, and antivirus solutions. - Managed backup and recovery solutions to protect company data against loss or corruption. - Assisted in setting up and maintaining IT security policies, ensuring compliance with industry standards. - Supported server management, including patching, updates, and routine maintenance. - Conducted IT training sessions for employees on cybersecurity best practices.