Dante M.

We are a Generalist Recruitment Consultancy with a dynamic, professional and focused approach. Uniquely, each and every member of our highly experienced team has been carefully selected for their own experience as both Client and Candidate along with their broad range of industry expertise. Therefore, we truly know what is required to provide exceptional service and to grow your business and grow your career! Our team has a wealth of experience across all sectors and industries and welcomes the opportunity to utilize that knowledge in order to find the perfect fit for your business. Some of the industries we service: Finance Professional Services FMCG E-Commerce / IT HR Sales Marketing Media Retail Legal Education Healthcare Consulting Construction Marine Risk & Compliance Change & Strategy Leisure & Hospitality Oil & Gas Private Office Business Support Executive Search

Source potential candidates as per client’s requirements, covering a wide variety of methods including networking, internal database search, online database search, headhunting, referrals, and advertisements. Review solicited & unsolicited applications Shortlist suitable candidates as per client’s requirements for submission of resumes. Provides recruitment support and liaises with the client and shortlisted candidates to ensure the candidates are kept up to date on their application progress. Prepare job descriptions & employment advertisements. Recommend, present and arrange interviews for short-listed candidate.

Resourcing and Contacting potential candidates mainly in Hospitality, Retail and Luxury industry. Review applications from advertisements and watchdog results from job boards. Advertise job vacancies through different online job boards and social networking platforms. Analyze, interpret, and fully understand the job opening/position requirements. CV Bank searching for all new candidates registered in the last 24 hours. AdMacro lists – sorting by Employer and Titleapt database searches – including the following types of searching: Candidate searches (using skill codes) Registering and Mock-registering Post code searches Ad hoc and magic searches Registering and Mock-registering Use Boolean / Extended Boolean, query modifiers, and semantic search techniques when doing a search. Assisting the recruitment consultants in arranging candidate interviews Giving vacancy leads coming from ads, website updates and phone conversations Providing other administrative assistance to consultants Responsible for attracting candidates and matching them to temporary or permanent positions with client companies. Attract candidates by drafting advertising copy for use in a range of media, as well as by networking, headhunting and through referrals. Screen candidates, interview them, do background checks and finally match them to their clients Also provide advice to both clients and candidates on salary levels, training requirements and career opportunities.

Manage projects after a sale is closed from the acquisition team. Takes care of the author/artist's needs Make sure that the project goes through the entire production process as quick and as efficiently as possible Answers all queries from the author/artist.  Follows up on the different production teams (design, editing, etc.) whenever there are delays. Communicate issues and other demands from the production team back to the author. Appease the agitated author/artists especially when there are unavoidable delays and problems. Ensures that the client's requirements are met, the project is completed on time and within budget and that everyone else is doing their job properly. Responsible for all assigned projects and manages author satisfaction, definition, planning, monitoring, and others aspects of a project.  Establish clear ownership for project tasks, ensure that the production team have the tools needed, and provide timely feedback. Coordinate and facilitate delivery of project goals.  Track progress and review project tasks to make certain deadlines are met appropriately. Pro actively communicate project status, issues & risks to author and to the production team if needed.  Maintain timeliness and target dates.

Delivered personalized service over the telephone to customers, accounts, and services Inquiries in an effective and efficient manner. Understood customers’ needs and provided appropriate solution and attention. Identified cross-sell opportunities during customer interaction. Delivered quality service to customers to achieve total customer satisfaction. Solicited customers’ feedback and identified problem trends for improvement actions. Responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to internet connection, phone service and cable service Proficient in Internet set up, Operations Systems, The Internet & Desktop applications , cable box set up and troubleshooting Identifying, analysing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly Provide insights and analysis to performance development team with regard to agent performance. Assists Workforce team in real time managing scheduled agents to meet required service levels. Communication bridge for agents to other departments and vice versa. Schedule agents with respect to client requirements (Service Levels and Headcount per day) Handles agent daily attendance (Login compliance and schedule adherence) and provide daily tags to Finance department for payroll purposes. Assists agents in leaves filing. Communication bridge between production and client. Accounts for billable hours per month and send invoice to client.

Check and review data from initial to final process. Date encoding of all documents from production Check data and image through manual scanning Review work of initial process from production.