Danny Chew

A key strategic leadership role responsible for establishing and governing the IT Project Management Office (PMO), ensuring alignment of IT initiatives with business objectives. Responsible to oversee portfolio prioritization, project delivery, risk management, and digital transformation programs, while driving operational excellence through standardized methodologies (Agile, Waterfall, Hybrid). Act as a trusted advisor to senior leadership, optimizing resource allocation, budgeting, and technology investments to maximize ROI. Lead & manage IT PMO, overseeing the full lifecycle of large-scale IT programs and strategic projects. Define IT PMO framework and implement project governance to prioritize initiatives based on business value, risk and regulatory requirements. Help to align IT project roadmaps with corporate strategy, digital transformation goals, and innovation agendas. Responsible to deliver a 4-year transformation program of high-impact initiatives (i.e. workflow automation, data analytics, D2C platform, digital sales tool, etc.). Oversee digital transformation and innovation by partnering with business units to identify and align business strategy with technology-driven opportunities and long-term goals.

Dynamic Collaborator • Innovative Builder • Strategic Planning Professional • High Performer • Change Agent Helped to shape and define the change agenda for the Line of Business / Function by playing a key part in the transformational change within HSBC. Responsible for 2 core purposes: (i) to advise leaders with multi-year transformational agendas, providing structure, planning and input to transformation strategy and (ii) to drive design and mobilisation effort on strategic programmes, adding speed, certainty and accuracy to the structure and the delivery of programme benefits. Worked as consulting partner alongside businesses to solve strategically important challenges from design through to execution and change adoption by defining change strategy and objectives, and shaping how these are accomplished through a coherent and logical design. Covering core services in business strategy, operating model, programme and change management, and digital, data & innovation services. Led the translation of business intent into clearly defined and executable programmes of change, drive speed, certainty and accuracy across projects and programmes, and optimise business content and design process to best suit.

1) Responsible for leading all facets associated with Operational Excellence efforts focusing on identification and enhancement in operational processes to improve efficiencies, reduce cost and increase customer satisfaction. 2) Supported business users in respect of IT & digital enhancement requirements needed to attain the achievement of the stated objectives. 3) Led a team to build appropriate Data Architecture, infrastructure and capability to allow for deeper insights into customer needs. Main roles & responsibilities include: - PMO : Led a team of Project Managers to manage and support key enterprise projects/initiatives by maintaining project governance & effectiveness, and ensuring successful delivery of these projects/initiatives within quality standards, time and cost. Portfolio of > 15 projects in the areas of regulatory, audit, products, strategic initiatives, and system/operational enhancements. - Process Improvement : Championed key process improvement initiatives including digital solutions to ensure timely and successful launching and roll out of products, strategic priorities, and regulatory requirements through efficient testing team (UAT) and competent Business Analyst support. - Business Services : Ensured strong and robust Business Continuity Plan, compliance and protection of all company data in accordance with the relevant regulations, governance and processes are in place to mitigate any potential events. - Data Analytics : Led Data Initiative and execute the implementation of a robust Data Architecture and Infrastructure including building strong data analytics capabilities.

Supported the CEO in ensuring successful execution of all facets of corporate, strategic and tactical initiatives per approved Strategic Plan & Budget to drive strong business growth with CAGR of +27%. Participated in analyzing business performance results and progress of strategic initiatives towards delivery of committed targets. Responsible for corporate presentations and relevant materials. Facilitated annual corporate strategic planning dialogue sessions with regional and US corporate office. Managed and provided key input for high impact strategic projects, providing effective leadership and ensuring delivery of quality results such as the Systems & Digital Transformation Project, Management Governance Framework, Headcount Efficiency Planning and Data Architecture Project.

Proactively managed and supported all aspects of projects and strategic initiatives across the organization by maintaining project governance and effectiveness, and ensure the successful delivery of projects within quality standards, time and cost. Collaborated with subject matter experts globally and cross-functional project teams in planning, research and analysis, coordination of all work streams/activities, stakeholder management, implementation and control, worked closely and engaged project owners/stakeholders regularly and exchanged project updates to ensure timely projects’ deliverables. Developed, prepared and delivered appropriate documentation, project implementation tracking tools/dashboards and presentations. Engaged actively in Transformation Program to address issues raised by Regulator with detailed program implementation and close tracking of remedial action plan. Instilled discipline execution, enhanced the governance, risk management and compliance framework for the company.

Accountable for project planning, estimating, tracking, management and reporting. Worked closely with the business functional areas, stakeholders, project teams and vendors in leading and managing project starting from initiative of system/technology/process improvement, scope, approach, workplan, resource requirements, and deliverables. Led and contributed in several work-streams in the conceptualization, planning and management of strategic initiatives. Ensured timely delivery of milestones and benefits as per Project Plan. Able to identify risks/implementation gaps in the course of implementation and propose mitigation measures. Coached, mentored, motivated and supervised project team members.

Responsible to analyze the business and system requirements and design sound business process. Active participation during the SDLC from requirement gathering, functional specification development, system configurations to unit testing and support during SIT and UAT. Developed relationships with client management to identify their needs and managed their expectations. Kept abreast of the product, business practice and regulatory development in credit and lending in the banking industry. Trained and mentored Trainees and Business Analysts. Implemented a complete Credit Processing/Loan Origination workflow system for Credit Card application.

Spearheaded and implemented E-Commerce business for the company. Interact with vendors and customers to ensure smooth running of the business with hands-on responsibility for sales, marketing and IT. Responsible for managing all aspects of systems infrastructure of B2B, and B2C. Duties include direct administration of e-commerce shopping cart, website designs, marketing promotional activities, administration of emails, internet advertising, hosting of domains, business management activities such as profit and loss, budgeting and cost controls, identify and secure new clients, schedule operational tasks and projects, logistical and strategic planning.

Supported the Dell Fulfillment business users across all functions primarily on the Finance or IT Services applications and other segments globally. Managed and resolved applications issues raised through the Dell incident management system and ensure resolutions meeting the IT Service Level Agreement relating to Tax & Treasury issues. Performed diagnosis of incidents and managed users’ communications to bring to immediate availability during systems downtime. Worked closely with other IT teams on permanent resolutions. Documented the incidents learning into the global knowledge database tool for sharing and references. Performed analysis and generated metrics reporting for the department.

Responsible for a wide range of management aspects (business, financial, and operation) and supervisory duties for 3 branches with a total of 9 employees. Assisted other areas of the business, including operations, customer service, invoicing, billing, processing credit collection and making bank deposits, analyzing and reviewing financial data for accuracy, and tracking. Promoted positive ongoing customer relationships, served as a problem-solver and resource to customers, and insured proper staffing/scheduling. Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and establishment of sales process as the foundation for business success.

Managed blended teams involved in the development and implementation of EDMS projects. Served in a consulting capacity in a partnership with learning solutions managers, implementation project leadership, IT managers, programmers, configuration/technical team, business process personnel, and end-users. Proposed working and total solutions proposal, simulation test model to the customers. Provided pre/post-sales software integration support and documentation to support the integration for the customer main application. Also, introduced and implemented the archival/retrieval, imaging solution and workflow.

B.S. Degree with a major in Computer Science, and a minor in Mathematical Sciences at the Univ. of Kentucky, Lexington, Kentucky, U.S.A. Graduated with a cGPA of 3.22/4.00.

College Diploma / Associate's Degree in Computer Science, graduated with “Cum Laude” with a cGPA of 3.64/4.00.