danny de las salas

 Design, manage and support Microsoft Active Directory.  VMware infrastructure support design, planning, and analysis.  NetApp storage plan, design, and implementation in a clustered environment.  Install configure and manage Cisco UCS Flexpod Infrastructure to support IT project initiatives.  Manage Windows Server infrastructure, proactively measuring performance to ensure continued stability.  Development and revision of server based standards, guidelines and policies as determined by internal stakeholders.  Maintain productive relationships with vendors to extract maximum value for the Business in the acquisition of IT products and services.  Produce and maintain accurate and current documentation of Infrastructure diagrams, configurations, and specifications.  Strive to continually improve the security posture of the Bank through "Defense-in-Depth" strategy and recognizing and applying leading security practices.

 Optimized Active Directory Transformation Service Operations resulting in more efficient request fulfillment and incident management processes.  Consolidated control of Windows Server upgrades and deployments to a centralized team.  Managed application and technology updates to a Windows Server population dispersed across a large military base.  Commendation of Excellence Award for outstanding performance and civil service.  Government Security Clearance

 Mobilized a team of specialists to execute a series of technology upgrades at several Chase Bank Branches in the New-York-metropolitan area.

 Managed tier 3 support team for Windows Desktop and Server Infrastructure, served as escalation point for distributed team of Network Administrators.  Coordinate support with engineering, developers, and vendors for complex issues; performed root cause analysis.  Developed operational best practices, technical standards and process efficiency improvements.  Provided exclusive support for Technology needs of Staff Counsel Office.

 Delivered On-site technology consulting services and end-user support to American International Group employees at all levels of the organization including senior executives.

 Supervised a team of Field Service Representatives dedicated to a broad range of clients and industries throughout greater Manhattan.  Onsite, depot, and time-and-materials repair of PCs, Servers, Peripherals, Office Technology and Point-of-Sale Systems.  Onsite technology consulting and small project execution.