Danny Ahmad, PMP®

ZAPTÉ started during one of the lowest points in my life. After being diagnosed with alopecia universalis, I lost all my hair and with it, my confidence and sense of identity. I didn’t recognize myself anymore. I saw doctors and even beard dermatologists, but they all told me there was nothing that could be done. Out of desperation, I turned to the natural remedies my grandmother and family had always trusted. When I started seeing real results, I knew I had to share what helped me. ZAPTÉ creates clean, effective hair and skincare products using only premium, natural ingredients no harsh chemicals, no shortcuts. What began as personal healing is now a brand built to help others feel seen, supported, and confident again.

• Managing operational responsibilities and controlling budget expenses and customer management. • Maintained excellent customer satisfaction scores through attentive service and proactive problem-solving, resulting in a 95% customer retention rate. • Developed and implemented store policies and procedures to improve operational efficiency and ensure compliance with company standards. • Built and managed a high-performing team of 15+ employees, providing training, coaching, and performance feedback to drive employee engagement and productivity. • Led the execution of store-wide promotional campaigns and events, resulting in increased foot traffic and sales.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. • Assign employees to specific duties. • Plan and prepare work schedules and keep records of employees' work schedules and timecards. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Oversee kitchen operations. • Train workers in food preparation, and in service, sanitation, and safety procedures. • Resolve customer complaints regarding food service.