Danilo Moreira Silva

Charging...

I am a strategic manager leading initiatives across product development, pre-sales, marketing, operations, partnerships, and revenue management. My role involves managing end-to-end processes to ensure alignment with business objectives and driving growth. Key responsibilities include: Product Management Defining product portfolios and roadmaps, including strategic planning and acquisitions. Launching and promoting products through impactful presentations, datasheets, pricing strategies, and technical/commercial proposals. Leading technical and non-technical training to align teams with business goals. Pre-Sales and Business Development Scoping and developing tailored solutions, technical/commercial proposals, and feasibility mapping. Supporting contract negotiations and portfolio positioning to secure deals. Strategic Marketing Driving digital campaigns, creating social media assets, email marketing content, articles and corporate intranet for product visibility. Lead Generation & Automation Structuring prospecting cadences and optimizing audience targeting to boost lead conversions. Implementing LLM Agents (AI) to generate content and streamline project qualification, reducing RFP analysis time to 5 minutes. Operational Management and Delivery Overseeing critical operations, capacity planning, platform expansions, and team certifications. Defining SLAs, escalation plans, and creating delivery materials to enhance service quality. Strategic Partnerships Building alliances, fostering joint ventures, and coordinating events to promote collaborative products. Revenue Management Monitoring sales pipelines, promoting upselling, and driving revenue growth through strategic initiatives. Key Achievements Sold 100% of two cloud platforms and launched a third, reducing effort by 50% and cutting project delivery time from 90 to 2 days, significantly increasing margins. Expertise in leadership, P&L management, and cross-functional coordination.

Product development for Services, Cloud & Data Center for LATAM

Structural definitions for spin-off of Infrastructure, Operations, Support, Technical and Financial Management, covering the following topics: Cloud Computing Data Center Data Center Migration Technical Support Service Desk Office Automation Telecommunications ITIL Legacy System Virtualization Server Consolidation Web Platforms (Intranet, Extranet, and Portals) Mission-Critical Applications WMS Microsoft DR, BRS NOC SOC

Expansion of IT infrastructure services in Brazil to structure a local infrastructure team, define the services to be offered, develop a market penetration strategy, identify target clients, manage project and departmental finances, directly and indirectly manage personnel, report and coordinate infrastructure activities in Brazil with other offices and sectors, establish partnerships and alliances to drive business, represent the company, lead commercial actions, and prepare all technical/commercial proposal materials. After the commercial cycle, oversee delivery. Projects executed include: - Bank: Capacity Planning; Specification and development of software to automate 100% of Capacity Planning controls; IT Infrastructure Project Management Services. - Bank: Definition of end-to-end infrastructure support. - Publishing Group: Implementation of software and infrastructure for LATAM. - Publisher: Software Platform Audit; Incident Management and process improvements. - Bank: Formalization of 30 SLAs; Formalization of 20 SLAs. - Capacity Planning and Sizing for the new Partner Portal. - Virtualization of 1,500 servers. - Migration, unification, and upgrade of Control-M (São Paulo and Rio de Janeiro). - Tuning for an Insurance Company Portal; Web environment support; Portal Architecture Definition. - Commercial actions in various sectors.

Technical relationship with Clients, Card Networks, and Issuers (Delivery). Management of outsourcing, SLA, incidents, events, problems, service desk, service availability, and delivery. Planning and execution of IT projects, including solution design, quoting, purchasing, implementation, and service level assessment. Preparation of technical and commercial proposals for IT services. Leading, drafting, managing, and evaluating RFPs. Supporting IT environment audits. Managing IT Monitoring, Incident Management, Quality, and Performance Metrics teams (30-member team operating 24/7). Management of three corporate systems (Projects, Technical Support, Evolution, and Infrastructure). Execution of Business Continuity Plan (BCP). First-level technical support for Clients, Banks, Card Networks, and Partners. Support for the development of new products (technical scope and delivery).

Gestão de: projetos de TI, Problema e Mudanças e acesso lógico; Análise de arquiteturas de aplicações ou soluções; Elaboração, avaliação e gestão de RFPs; Suporte a auditoria no ambiente de TI.

Senior Support Analyst for Web Environments (Service Portal, Intranet, and E-commerce), performing all activities related to production control (PCP), projects, security, software deployment and versioning, service tuning, and performance management. Responsibilities included incident resolution, problem management, junior DBA tasks (SQL), software homologation and testing, program compilation, maintenance, and troubleshooting (COM+, HIS 2000, IIS, Win2k, Win2k3, ODBC, SQL 2000, VB5 and VB6 projects, ASP, Windows Services, VBSCRIPT, firewall rules, load balancing, and Premier Microsoft support escalation). Developed and documented IT equipment administration procedures.

Monitoring of the mission-critical environment for electronic payment systems (Networking, Mainframe, RISC, and Intel), providing level 1 support. Responsibilities included: Incident management and MIS reporting. Creation and refinement of internal and external client relationship workflows. Training the support team on tools such as Vantage View, Hypercom View, Patrol, Tivoli, FlexVision, Service Center, Netview, and Netvas. Team sizing for Help Desk and Monitoring operations.

Support for microcomputing, user training on MS Office, antivirus software, and report generation.