daniel tsoi

About

A skilled customer service representative with over 8 years of experience in a fast pace, high customer care in/out-bound call centre environment. Possesses well-developed multilingual communication sills (English and Chinese) in supporting customer on phone, through emails and live chats. My particular strengths include opinion research, technical support and office computer training. Specialties: - Speak, read and write English, Cantonese and Mandarin, - HTML, SQL, WYSIWYG layout tools - telephone surveys, telemarketing, market research, lead generations Office windows training,

Country

canada

City

vancouver

Industry

consumer services

Skill

html, sql, market research, wysiwyg layout tools, telemarketing, php, e commerce, customer satisfaction, management, call centers, customer service, training, team leadership, team building, leadership, sales, project management, time management, coaching

Experience

csr iii- powersellers

ebay

1996-1 - 1999-1 · 3 yrs 1 mo

community support representative 3

ebay

2006-1 - 2009-8 · 3 yrs 8 mos

e-commerce sales and customer service advisor

gongwell services incorporated

2005-1 - 2005-1 · 1 mo

Ensured that customers receive their orders in timely manner by creating and sending declaration forms, customs clearance forms, estimates and invoices to them using accounting software including QuickBooks, Adobe Acrobat/Distiller, etc. - Provided excellent after sales servcie to customers by sending tracking number through emails and confirmed shipments after processing credit card payments with an online merchant service. - Save company money by proactively investigate fraudulent orders using stolen credit cards, and stop shipment before products are sent out the the faudulent recipients.