danielle wilks

Responsible for the strategic development of key customer relationships and identifying, recommending, analyzing and delivering all project tasks/timelines for their business needs relative to building their B2B e-commerce site. Provide customer relations leadership and support throughout the implementation and support cycle. Collect and translate high level business requirements into detailed functional/technical specifications for the development team, leads conceptual graphic design all through the implementation lifecycle, recommends and proposes solution to upper management for complete customer satisfaction

Manage and direct all SaaS (Software as a Service) projects with responsibilities including: Project management for all aspects of implementation of the SaaS Connected Retailer solution. (POS/Store, Sales Audit, CRM, Merchandising) Lead projects ranging up to 12 months duration from original concept through final implementation. Define project scope, develop and maintain detailed project plans, and provide timely status reports to project stakeholders. Understanding business drivers and facilitate collaboration for positive customer satisfaction results Successfully manage and communicate project expectations with all levels of users and management both internally and with the client Recommend and take action to direct the analysis and solutions of identified challenges.

Responsible for evaluation, development, implementation and improvement of SAP customer/supplier business processes such as EDI, business control/security, procurement and sales/distribution. This includes building internal and external relationships with SAP support/consultants, providing queries, data, and analysis to support key business initiatives, and training users on new systems/reports processes Key achievements included- Assigned by our VP to co-lead extensive 6 month project in complete restructuring of Supply Chain processes with senior corporate and site management within our new Global template structure. Managed key initiative to retain our largest multi-million customer on EDI after multiple threats to cut our business post go-live on our Global template. Completed successfully as per our customer's expectations and business continued as usual

Responsible for the complete implementation/testing cycle of new partnerships, troubleshooting and resolving of daily EDI operations, as well as acting as an EDI technical support liaison between e-Commerce Regional Directors/Managers, IT programmers and elite multi-million dollar customers.

Define, lead and action strategic delivery of key sales project initiatives including: Sales Enablement – Work closely in collaboration with senior sales executives and external prospects to clearly and effectively communicate value of proposed software solutions. Actively co-lead the entire sales process with key capability to manage and successfully deliver on multiple sales projects at various stages. Client Presentations – Develop and present innovative product demonstrations both remotely and in person for prospects specific to their identified business needs, concerns and scope. Proposal Development – Action solution/content collection for proposal validation, completion and submission. Lead efforts across all internal channels to collaboratively and successfully meet tight proposal deadlines. Teamwork – Engage cross-functional/technical team efforts in closing key stages of customer sales process .