Dani Racher

Customer Experience Specialist @ Atticus

About

I’m a relationship-first customer experience professional with a background in education, sales, and workforce development. I’ve built my career around helping people feel supported, understood, and empowered whether that’s teachers learning a new platform, clients navigating a complex decision, or partners trying to hit their goals. My approach is collaborative and thoughtful. I listen closely, ask smart questions, and work cross functionally to create solutions that actually make a difference. I thrive in environments that are fast moving, mission driven, and people centered, and I love being part of teams that care deeply about the work they do. At the heart of it, I’m passionate about building real relationships and making things easier for others. If that’s your thing too, I’d love to connect.

Country

United States

City

Austin

Industry

Management Consulting

Skill

Sales, Customer Service, Customer Relationship Management (CRM), Customer Retention, Customer Experience, Customer Satisfaction, Customer Support, Customer Insight, Customer Engagement, Customer Acquisition, Career Counseling, Customer Success, Data Entry, Special Education, Child Development, Program Management, Project Management, Communication, Community Outreach, Elementary Education

Experience

Customer Experience Specialist

Atticus

2025-9 - Present · 1 yr 1 mo

Customer Success Specialist

EF Educational Tours

2024-4 - 2025-9 · 1 yr 6 mos

Austin, Texas, United States

• Collaborated with cross-functional teams including Sales, Product, Finance, Marketing, and Support to enhance customer onboarding. • Supported EF's transition from a proprietary CRM to Salesforce by quickly adapting to new systems. • Monitored account activity and tracked customer health using CRM tools to identify growth opportunities.

Account Executive

EF Educational Tours

2023-7 - 2024-5 · 11 mos

Austin, Texas, United States

• Managed a diverse portfolio of K–12 school accounts across Texas, enhancing educator and administrator experiences. • Fostered strong, trust-based relationships in a fast-paced sales environment through tailored support and consultative guidance. • Identified growth opportunities by aligning customer needs with appropriate solutions, driving account expansion.

Career Advisor

C2 Global Professional Services, LLC

2023-1 - 2023-7 · 7 mos

Austin, Texas, United States

• Collaborated with program management to support over 100 clients in WIOA programs and web-based solutions. • Maintained detailed case records to capture participant needs and recommendations effectively. • Guided clients through certification programs, helping them navigate documentation and long-term goals. • Delivered personalized coaching using digital tools to enhance the client experience.

Elementary School Teacher

Conroe Independent School District, Bastrop Independent School District

2014-8 - 2023-1 · 8 yrs 6 mos

The Woodlands, Texas, Bastrop Texas

• Led the implementation of the Words Their Way Phonics program for over 200 elementary students, enhancing spelling performance by 30%. • Collaborated with cross-functional teams to launch new literacy and science initiatives, fostering a comprehensive learning environment. • Analyzed student performance data to inform budget decisions and drive academic outcomes, ensuring resource allocation aligned with educational goals.