danielle mckay

* I provide strong and outstanding customer service and agency support. * Assist policyholders and prospects with questions and concerns regarding their insurance needs and in a timely fashion. * Maintain & service customer records. * Processed payments and updated customer records * Experience in handling multiple tasks in time sensitive environments * I have the ability to develop lasting relationships with those in the community * Very strong communication skills and I am completely self-motivated. * Strong use of MS Office software such as Outlook, Excel and Microsoft Word in all of my day to day duties

* 175/ Daily - Part-time * Delivered instructional activities that facilitated active learning experiences for the students * Developed lesson plans and prepared the classroom for multifaceted activities. * Provided a variety of learning materials and resources for use in educational activities * Assigned and graded all work, tests and other assignments while providing appropriate feedback * Maintained awareness of developments in subject areas, teaching resources, methods and made relevant changes to instructional plans and activities ;

Producer/ Broad Operator Report equipment problems, ensure that repairs are made, and make emergency repairs to equipment when necessary and possible. Observe monitors and converse with station personnel to determine audio and video levels and to ascertain that programs are airing. Monitor strength, clarity, and reliability of incoming and outgoing signals, and adjust equipment as necessary to maintain quality broadcasts. Control audio equipment to regulate the volume and sound quality during radio and television broadcasts. Monitor and log transmitter readings.

* Create and organize documents, reports and information for internal departments and external clients. * Coordinated, Managed Corporate meetings and conference calls by creating task lists, talking points, and slides and also formulated meeting minute documentation. * Initiate purchase requisitions and ordering office supplies and equipment. * Maintained weekly schedules for employees, provided mail allocation and also perform basic bookkeeping while managing database records. * Planned events with local authorities and vendors in addition to tracking and processing annual fixed asset inventory. * Maintained weekly schedules for employees and provided mail allocation and also perform basic bookkeeping while managing database records. * Fulfilled the Media and Marketing Assistant role, with responsibilities of designing calendar layout and themes and also writing and organizing ad campaigns for the 2012 Corp calendar

* Worked closely with the producer, director and production team as assistant during recordings to ensure continuity and timing between location, studio and field shoots. * Audition and hire cast members, film and stage crew * The liaising with the camera and sound crew during studio recordings and manage contracts with external organizations. * Oversee and supervise the production process including Performance, lighting and choreography * Attend and co-ordinate production meeting that help develop the script for the shoot and typed and distributed schedules, or call sheets * Study script and determine the best way to interpret its message for public entertainment or education * Responsible for Post production process including editing, special effects and music selection * Responsible for ensuring a project stays within budget and also approves new developments in production * Organized travel arrangements for cast, crew and production executives. * Managed in house contracts with external organizations, vendors and business partners

* Highly skilled in receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits * In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures * Hands-on experience in exercising discretion, judgment, and proposal about transaction problems and inquiries * Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day * Able to give accurate and detailed information to bank clients * Demonstrated ability reply questions on Bank transaction services and procedures maintaining excellent customer relations constantly * Proven ability to direct customers to proper staff * Profound ability to recognize customers’ financial services requirements and cross sell services to meet those requirements * Excellent spoken and written communication skills * Dedicated and detailed—high level of accuracy and strong attention to detail * Computer – Skilled in MS Word and Excel

* Manages the Bank Offices day to day operations by handling and screening telephone calls, processing client orders, invoices and payments * Responsible for verifying transactions, checking and savings account withdrawals and deposits * Provide Face to face Quality Customer face to face interactions * Record, maintain, verify, and balance cash drawers, including proper trial balancing all through the day and in order to be able to give accurate and detailed information to bank clients. * Strong use of MS Office software such as Outlook, Excel and Microsoft Word in all of my day to day duties * Maintained weekly schedules for employees and also perform basic bookkeeping while managing and analyzing database records. * Negotiates the purchase of office supplies and office equipment, for the entire staff in accordance with company purchasing policies and budgetary restrictions and stock all supplies. * Liaison between Bank, Client and Vendors

Mass Communications Activities and Societies: National Council of Negro Women

Volunteer at WEAA & at Morgan State Health and Wellness Center Activities and Societies: National Council of Negro Women NAACP