Danielle H.

Supported a new distribution center by configuring Manhattan Active to meet business requirements and managing defects Supporting Manhattan’s 2020 Active Warehouse Management systems resolving defects maintaining flow of inventory supporting an automated distribution center Responding to incidents within a in a timely manner, utilizing technical tools such as APIs, ProActive and WM Mobile Configuring MAWM to improve warehouse automation for online and in-store orders Performing regular maintenance tasks testing MAWM ability to create PIX messages and managing user profiles Collaborating with the QA testing team to cultivate a testing plan for the implementation of a new warehouse

Supporting Manhattan’s 2006- 2018 WMS resolving production issues maintaining flow of inventory supporting 10 distribution centers. Responding to incidents within a in a timely manner, utilizing technical tools such as SQL Leading training sessions with written instructions improving onboarding for new team members using Saas software Performed regular maintenance tasks on Linux/Unix servers, ensuring optimal performance and minimizing downtime, resulting in a 99% server uptime rate

Oversaw testing processes and product implementation through quality control of test scripts, test cases for quality assurance and configuration guides to encapsulate desired functionality minimizing defects Test and delivered 25+ modifications early and under budget resulting in over $200K worth value-added Documented and tracked defects, and report on regression testing progress and results using Salesforce and Jira Configured Material Handling Equipment(MHE) to improve warehouse automation for online and in-store orders Built relationships across departments(Omni,Scale,MIF), project teams and C-Suite clientele by sharing product and functional expertise in Warehouse Management Open Systems(WMOS) through demonstrations, workshops, and overviewing functional specifications Collaborated with team members, Research and Development and offshore tech resources to triage and resolve critical cases resulting in rapid turnaround times Attended design workshops to improve design, implementation, and communication strategies to enhance customer satisfaction Implemented WMOS for 10+ projects across multiple industries such as William Sonoma, HEB, Subaru and Amerisourcebergen Participated in strategy sessions to cultivate diversity and inclusion within the organization

Welcomes office visitors, calls prospective students, answers the main telephone line, provides customer service for visitors, assists staff with special events, sorts mail, and other duties as assigned.

Managed over 10 associates during an overflow project with daily assignments and loading methods resulting in completing the project 2 weeks early. Worked on a team of 6 to complete a capstone project that streamlined allocation of equipment resources and reduced underutilization Became proficient in Warehouse Management Systems such as JDA and SeeIt within 30 days

Change printing cartridges, restocked supply storage, periodically update kiosk, cleaned kiosk, kiosk repair

Assisted with new student orientation, gave campus tours, made presentations to freshman experience classrooms, provided customer service during open houses and regular operating hours, represented the student body at institutional events, temporarily filled in student work study positions when necessary