Danielle Fagundes, MBA

As Assistant Director of Client Relations at Group Ocean, I focus on building strong and lasting partnerships with clients across the West Coast of Canada. I ensure reliable towage operations by aligning client needs with our high standards of safety, performance, and service. My role covers contract and pricing management, customer satisfaction, and continuous process improvement. I also work closely with pilots, agents, and port stakeholders to maintain seamless coordination and efficient operations. With a background in communication, leadership, and business development, I bring a results-oriented mindset to every project, always aiming to deliver value and trust in every client relationship. Core strengths: Client relations, contract and pricing management, stakeholder engagement, customer satisfaction, leadership, problem-solving, and process optimization.

• Work together with the Commercial Director providing support on revenue forecasts and targets for each year based on the growth of the tugboat market versus company expectations; • National and international representation of the company, with experience in traveling around the continents at least once a year; • Responsible for managing and maintaining client portfolio with an average of 100 contracts and several spot clients, each with its own particularities and needs; • Responsible for identifying new commercial opportunities (port handling, offshore and ocean towing); • Knowledge of the maritime market .

• Work jointly with Commercial director and Commercial manager to provide information about clients based on shipping market Vs Company expectations. • Responsible for managing contracts and their renewals + several spot clients, each with their own specific needs. • Identification of new commercial opportunities (port entering, offshore, open sea towing) • All around market knowledge – Tramp, Liner, Offshore and Open Sea Towing. • Proactively communicating and collaborating within the commercial department in order to analyze customers’ needs and deliver quality customer service. • Gathering of essential information on the local and global market, to study and analyze. • Reviewing corporate contracts and other business agreements. • Analyzing and supporting the development of commercial proposals to customers, based on the profitability and the best interests of the company and clients.

Main Responsibilities: • Coordination of operations for grains, fertilizer vessels, acting as charterer’s agent. • Acting as protective and charterer’s agent for chemical vessels in voyage charter. • Ensure that all branches and sub-agents are aligned with internal and operational procedures. • Quality control supervision of operational procedures. • Conduction and closing negotiations of appointments. • Support to Disbursement Account Department.

Main Responsibilities: • Cargo readiness for liner vessels (Grimaldi). • Bank Conciliation. • Accounts receivable. • Receipt Issuance.

Main Responsibilities: • Support to sales program and services. • Assistance to regional managers.

Main Responsibilities: • Administrative routines, attendance of special clients, Exchange Control, payables.

UCW's MBA in Business program in Vancouver provides an immersive and dynamic learning experience that prepares students to tackle real-world business challenges. The program equips students with the skills, knowledge, and perspectives needed to succeed in today's competitive business landscape.