Daniella Tian Xu

DF Precision is a Michigan based automotive supplier. My role as an Account Manager was to interface and coordinate logistics and timelines between suppliers in China and local customers in the U.S. • Met with customers for products and services introductions and represented DF Precision during exhibition, automobile shows, and relevant events to expand parts • Requested quotations from multiple China-based suppliers to determine the best cost and quality to fit customers orders’ timelines • Performed invoice reconciliation by reviewing records for accuracy and comprehensiveness • Collaborated with China-based suppliers to ensure products met customer specifications and requirements • Applied margin and price controls to provide a competitive, yet profitable bid to customers • Partnered with customers through the entire order process to ensure satisfaction and completeness

My job was to facilitate communication between Jimmetal and international customers, address customer concerns, and run to ground issues regarding customer purchase orders. • Addressed customer issues regarding new and existing orders • Verified orders status and provided order status updates from time of order to product receipt from customers • Provided quotes on shipping, product specifications, and order process to international customers in their native language • Developed professional relationships ensuring customer satisfaction to maximize opportunity for repeat orders