Daniel Koehler

Vice President Professional Services Global @ SHD Solutions GmbH

About

As Vice President Delivery (DACH) at SER Group, I lead the strategy and execution of enterprise content management (ECM) and business process management (BPM) solution delivery across Germany, Austria, and Switzerland. With full service revenue and ARR ownership for one of SER’s most strategically important markets, I focus on turning delivery excellence into commercial growth; aligning customer success, operational performance, and long-term business impact.My journey from consultant to director and now VP gives me a deep and practical understanding of our solutions, our customers, and the dynamics of delivering enterprise software. I’ve worked hands-on with leading organizations, led complex projects across industries, and built relationships with stakeholders and partners throughout the DACH region.Over the years, I’ve scaled high-performing consulting and delivery teams, introduced frameworks grounded in customer value. My leadership approach is shaped by a mindset of extreme ownership; taking full accountability not just for outcomes, but for the entire customer experience. I operate with the belief that delivery is not done until value is realized. Where I create impact:* Driving ARR growth and retention through delivery-led expansion* Leading and mentoring cross-regional consulting and delivery teams* Driving customer adoption, expansion, and retention through structured delivery execution* Building scalable team cultures rooted in accountability, clarity, and high performance* Advising enterprise clients on ECM/BPM strategy and intelligent information management* Continuously improving delivery efficiency, CSAT, and time-to-value* Partnering with Sales, Product & Customer Success to maximize post-sale growth

Country

Germany

City

Frankfurt

Industry

Information Technology & Services

Skill

SaaS Growth, Service Revenue Management, SaaS Delivery, ARR Growth, Subscription Models, Software as a Service (SaaS), Leadership Management, Customer Success, Customer Satisfaction, Vendor and Stakeholder Management, Resource Management, Operational Efficiency, Project Success, Professional Services, Professional Service Automation, IT-Management, Service Delivery, Intelligent Content Automation, Digitalization, international project experience

Experience

Vice President Professional Services Global

SHD Solutions GmbH

2026-5 - Present · 5 mos

Area Vice President Professional Service DACH

Doxis

2026-1 - 2026-4 · 4 mos

Frankfurt

* Full ownership of service revenue performance and ARR growth from delivery-led expansion * Leading and scaling multi-disciplinary teams across DACH (consulting, solution delivery, customer enablement) * Delivery of small, mid-sized, and large-scale ECM/BPM projects for customers * Driving customer retention, CSAT, and adoption through structured delivery execution * Acting as a customer advocate at executive level, aligning delivery with strategic business goals * Partnering cross-functionally with Sales, Product, and Customer Success to drive post-sale growth and long-term relationships

Area Vice President Professional Service DACH

SER Group

2023-3 - 2025-12 · 2 yrs 10 mos

Director Professional Services Frankfurt am Main

SER Group

2020-1 - 2023-2 · 3 yrs 2 mos

* Leading Professional Services DACH Mid Region with 40 employees across 4 delivery teams * Driving talent development, appraisals, and career growth initiatives * Overseeing resource and capacity planning for efficient project delivery * Accountable for project execution, customer satisfaction & retention (€5M revenue responsibility) * Reporting directly to the Vice President with full project controlling oversight * Defined and optimized delivery methodologies, boosting speed and customer satisfaction * ensuring smooth resolution of critical issues

Professional Services Team Lead

SER Group

2015-3 - 2019-12 · 4 yrs 10 mos

Frankfurt, Hessen, Deutschland

* Leading and managing a consulting team of 10 employees * Driving resource and project planning to ensure successful delivery * Promoting professional growth and development of team members * Facilitating knowledge transfer within SER to strengthen expertise * Delivering IT projects (DMS, BPM, ECM) as Consultant and Project Manager * Supporting presales and sales teams in tender processes

Technical IT Consultant & Projectmanager

SER Group

2009-11 - 2015-2 · 5 yrs 4 mos

Frankfurt, Hessen, Deutschland

* Managing IT projects of varying scope and complexity * Handling change request management: definition, evaluation & implementation * Analyzing and modeling business processes to optimize workflows * Designing and architecting system landscapes * Creating concepts, specifications, and project documentation * Implementing tailored solutions for customer needs * Driving test management and ensuring quality assurance