Daniel Haithcox
Senior District Customer Success Manager @ Renaissance Learning
About
Proven leader dedicated to facilitating meaningful opportunities and processes that can be delivered with fidelity and strategically enhanced for sustained, continuous improvement
United States
Raleigh-Durham-Chapel Hill Area
Higher Education
Presentation Skills, Onboarding, Analytical Skills, Customer Retention, Key Accounts, Deal Structuring, Consultative Approach, LOOKUP, Data Manipulation, Business Planning, Service Delivery, Sales Processes, Performance Reviews, Cross-functional Team Leadership, Stakeholder Engagement, Public Affairs, Key Performance Indicators, Education Policy, Human Resources (HR), Subject Matter Experts
Experience

Senior District Customer Success Manager
(Part of the Renaissance Learning ecosystem and set of product solutions, we became fully integrated in January 2025) 2024 Low Volume CSM of the Year Nearpod is the leading content and platform provider in the EdTech learning space. We believe teaching is the most important job in the world. Every day, we reach students through our learning platforms (Nearpod.com and Flocabulary.com) and support teachers in the 1-to-1 learning space through three key areas: multi-feature platform, best-in-class content, and ongoing professional support. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do.

Team Manager for Partner Success and Implementation
Remote
Direct and lead small team of success managers to engage with educational partners to introduce districts and campuses to Intervene K12 systems, programs, and technologies; develop implementation strategies that can leverage current team strengths; identify and support areas of need as team grows and company seeks to scale; prioritize efforts based on risk, growth, strategic value, and renewal timeframe; monitor and maintain high levels of customer satisfaction while managing expectations; broaden and enhance shareholder value and the organization’s financial image through a superlative client communications program.

Customer Success Manager
Remote
Partner with 300+ school districts across multiple states and categories (public, charter, private, urban, rural, etc.) to help plan and implement online curriculum solutions and utilize learning platforms to ensure ongoing success, enhanced student outcomes, and a maximized return on investment. Key products supported include Apex Learning Courses, Apex Learning Tutorials, Courseware, Exact Path, Study Island, and BASE Education (SEL solution).

Senior Customer Success Manager
Coordinate professional services related to our Hero solution for large district clients and key accounts, including the implementation and growth of district-wide adoption through consultative onboarding and professional learning programs with a focus on client satisfaction and establishing ROI for Hero key accounts, as well as growing revenue through value-added consulting services.

Customer Success Manager
Support customers and develop relationships as a trusted adviser to help facilitate effective implementation and adoption, sustained customer success, and satisfaction of our Hero K12 solution (https://herok12.com) by SchoolMint. Collaborate with sales, tech support, and marketing departments to maximize the customer’s overall experience. Act as the voice of the customer and bring feedback and recommendations back to product development, marketing, and executive teams.

Senior Administrator for WCPSS Intervention Services
Cary, NC
Coordinated professional learning and support for K-12 Intervention Plans and Intervention Teams, and also supported alignment and implementation of MTSS. Partnered with Public Consulting Group to update and develop online process tools (EASi RtI Tier II/III and MTSS Explorer/Early Warning System), and led development testing, SharePoint documentation, and Help Desk tracking. Served as primary point of contact and tool support for school system users, and created resource guides and videos to support users in successful navigation and adoption. Directly supervised a team of three high school intervention coordinating teachers/coaches; helped lead Intervention Services behavior team; served as a member of Intervention Services Leadership and Vertical teams, MTSS District Team, and the Balanced Assessment Team; regularly participated in Student Due Process appeal hearings; served as district point of contact for SuccessMaker and key community agency partnerships; and provided professional learning to Beginning and Lateral Entry Teachers for classroom management and relationship building.

Lead PBIS Coach for WCPSS Intervention Services
Cary, NC
Served as a lead coach for PBIS; provided program coordination and MTSS alignment for PBIS; partnered with team of coaches serving 140 total schools in successful and often state-recognized PBIS implementation; directly supported 27 schools via coaching, consulting, and the delivering of professional learning; and worked with school-based teams to build their capacity to ensure equitable opportunities for all students.

Administrator (Principal and Assistant Principal)
Chatham County Schools
Chatham County, NC
Bonlee School (K-8), Bonlee, NC, July 2009 – July 2011 Principal: successfully handled all administrative duties; launched first CCS school Facebook page and also led successful Twitter account launch; improved school communication and community partnerships; increase in student performance composite and across all subgroups each year. High Growth Status, 2011 School of Distinction, 2010 Chatham County Principal of the Year, 2011 Chatham County Principal of the Year Semi-Finalist, 2010 Sage Academy, Siler City, NC, August 2007 – June 2009 Principal: oversaw alternative learning program; handled all administrative duties; implemented PBIS and 21 credit diploma program; worked with students, staff, and parents to revamp school mission, operation, and procedures; increase in student performance composite and across all subgroups each year. High Growth Status, 2008 and 2009 Western Chatham NAACP Humanitarian Award for working with Youth, 2009 Piedmont Triad Education Consortium Signature School Award, 2008 Horton Middle School, Pittsboro, NC, August 2005 – July 2007 Assistant Principal: duties as needed by principal, including but not limited to buses, custodians, disaggregating data, discipline, facilities, LEA representative for IEP meetings, maintenance, scheduling, teacher observations, and textbooks.

Educator
Scotland County Schools
Scotland County, NC
Sycamore Lane Middle School, Laurinburg, NC, June 2004 – May 2005 Assistant Principal Intern: various assigned duties, largely in areas of discipline, facilities, textbooks, and buses. Carver Middle School, Laurel Hill, NC, August 1997 – May 2003 8th Social Studies teacher: evaluated student progress, monitored discipline, additionally tutored reading and math, and fulfilled other duties as needed; grade level chair, social studies chair, club sponsor, School Improvement Team member, and football/basketball/soccer coach. Carver Middle School Teacher of the Year/ Scotland County 1st Runner Up, 1999
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