Daniel F.

I am the responsible for overseeing effective operating procedures across the company. Some of my duties include reviewing company documents to make inferences about factors like communication or productivity, working with the HR department to implement hiring procedures and communicating with upper management to improve company operations globally. I oversee Costa Rica as our main operation, then Nicaragua and Philippines as our support team. Invercall is a subsidiary of SLP Legal.

I analyze and improve organizational processes, and work to improve quality, productivity and efficiency to reach goals. We work for the medical Records industry and leads generation.

Medical Records And Mass Torts litigations.

As a Call Center Operations Manager, We worked with Work with Senior Management to ensure the Company Vision and Core Values are embraced and promoted on a daily basis.Worked closely with our clients, and internal team, in a fast paced environment to ensure Company and client goals are exceeded. Understood Client SLAs and contractual requirements, and partner with our clients, to identify areas of improvement and ensure objectives are exceeded on a daily basis. Drive processes around hiring, transferring, and promoting to create a strong team with common goals who embrace the Company’s Core Values. Develop strong client relationships and networks, building confidence in our organization and the results we deliverManage all client reporting, internal reporting, and billing requirements. Creativity and Innovation by developing strategies to enhance productivity and improve processesPrepare monthly forecasts, revenue and expenses, Motivate staff by creating a Fun and Energetic environment, always living our Core Values, and embodying the Culture that is essential to our success.

Managing a portfolio of accounts to achieve long-term success. Developing positive relationships and handling customers' needs. Generating new sales using existing and potential new customers. The account closed.

As a Marketing Coordinator at PMG I supported the planning, execution, and optimization of the company’s marketing campaigns. My role involved coordinating content, tracking performance, and ensuring brand consistency across all communication channels. I collaborated with different teams to manage social media calendars, assist with copywriting, and prepare materials for digital outreach. I also monitored key metrics to identify opportunities for improvement and supported the marketing manager with campaign reports, lead follow up, and day to day operational needs. Overall I helped strengthen PMG’s visibility and contributed to the growth of our marketing efforts through organization, creativity, and consistent execution.

-Handling the relationship with direct clients on day-to-day operations -Assuring SLA's and Technical support metrics (Sales and Tech accounts) -Overviewing administrative and accounting processes -KPI Business Analysis -Customer support management -Support on the onboarding of BPO and BPM to new clients.

We monitor consumer and business credit cards to prevent fraud. We do investigations and implementations in strategies to create a better service for our costumers and clients.