Daniele Swatchick

● Met and worked with employers to sell our services to help the operations of their businesses ● Managed contractors and relationships, built employer and candidate databases ● Created long term relationships with both employers and candidates ● Scheduled and conducted interviews, to source candidate abilities, experience and needs ● Evaluate candidate strengths versus client requirements, to ensure a perfect fit ● Coached our employees to ensure improvement as better workers ● Managed anywhere from 30-70 contractors at a time ● Ability to change play throughout the day depending on where business in needed

● Helped clients with the process of purchasing new and pre-owned vehicles ● Coordinated with customers on a daily basis to help find the perfect vehicle ● Able to problem solve with diversity, customer complaints, financing and service repairs ● Upsell extended warranties, parts, service repairs and protection packages for all makes/models ● Handled incoming phone calls, scheduled appointments Systems used: VinSolutions, Vauto, Provision, MasterMind and the interactive network for Honda

● Scheduled virtual meetings and consultations with clients to determine their needs and financial situations ● Achieved client retention between 88% to 96% ● Used a rate book, specialized software, and a calculator to quote and calculate premium rates for policies ● Customized existing insurance programs to meet the needs of individual clients by analyzing specific requirements ● Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations

● Dealt with a wide range of customer service, operational, and administrative tasks every day ● Made certain that clients received excellent service in order to not only maintain, but also to expand,their relationships for future business opportunities ● Coordinator of over 100 vehicles in the loaner car fleet ● Entered data into the CRM system (salesforce), including payments, account information, and call logs. ● Professional business documents, such as new vehicle invoices, stocking in vehicles ● Operated Cisco multi-line phone system to transfer, merge and take calls

● Kept up-to-date knowledge of tax laws, regulations, and programs ● Monthly bank statements were reconciled, and any discrepancies were resolved ● Adhered to state and federal protocol regulations by completing the tax return process without any discrepancies