daniel defoggi

* In Norfolk I was stationed aboard a Submarine Dry-dock (AFDM-10 Resolute). While at this command I performed repair work including, welding, brazing, and sheet metal work. * Attended a technical school for shipboard repair. * Re-assigned to the Aircraft Carrier USS Independence C-62, stationed in Yokosuka Japan.

* Provisioned Aruba RAP-5WN Access Points. * Configured Cisco VOIP phones using Cisco Call Manager. * Assisted with the shipping process of Access Points and VOIP phones to stores located nationwide.

* Provide Migration support for the Deployment of Windows 7. * Utilize USMT to migrate user profile from XP to Windows 7. * Install user specific applications required for work environment. * Provide guidance and instruction on Windows 7 interface features. * Upgraded user’s workstations / laptops. * Troubleshoot break / fix issues and handle the reimaging of workstations / laptops. * Utilize Tivoli / HP Asset Manager in order to maintain up to date assigned equipment inventory status.

* Provide support / troubleshooting for the Deployment of Windows 7. * Utilize Numara software to initiate a remote connection to end-user’s PC / Laptop. * Utilize Inventory Tracking within SharePoint, in order to maintain up to date assigned equipment status. * Utilize BMC Footprints software to assist end-user with troubleshooting and resolution of hardware / software issues.

* Led a team of 6 technicians in replacing over 50 Windows XP workstations with new equipment. * Set-up and Install 2 HP DL380 G5 Servers / 2 APC 1500 UPS’s. * Inspected and verified active Network Connectivity throughout building. * Assist End-user with troubleshooting and resolution of hardware / software issues.

* Provided support for the Deployment of Windows 7. * Replaced over 170 Windows XP workstations / laptops with new Windows 7 equipment. * Removed Hard Drive from existing PCs / Laptops.

* Provided support for the Deployment of Windows 7. * Replaced existing Windows XP workstations / laptops with new Windows 7 equipment. * Assisted users with Windows 7 workstation / laptop environment.

* Assisted with moving and setting up of Desktop workstations. * Adjusted Monitor mounting brackets, laptop docking stations, and cable management. * Provided help desk support via telephone communications with end-users. * Documented help desk tickets / resolutions, and maintained PC asset tag numbers.

* Assisted with the Deployment of Windows 7 on company Desktops and Laptops. * Utilized Symantec Ghost and Microsoft Deployment Toolkit 2010 to image Desktops and Laptops. * Set-up computers, e-mail accounts and installed software applications for end-users. * Involved with the troubleshooting process to resolve hardware / software issues. * Provided troubleshooting and issue resolution regarding PDF Printer compatibility wthin Windows 7. * Installed and configured FMAudit Print Management Software.

* Set-up and Maintained Office Network system, Internet Connectiviity, Security System, Company Website, Employee e-mail accounts. * Installed applications and coordinated all hardware and software upgrades. * Utilized Microsoft Operating Systems; Server 2003, XP, and Vista. * Advanced knowledge of Microsoft Office Word, Excel, and PowerPoint. * Very skilled with Fleet GPS tracking, Dispatch-Mate, Pro-Miles Kingpin software. * Assisted with transportation, customer relationships, accounts payables and receivables.

* Served as Project Superintendent for 2500 square foot commercial office building. * Prepared foundations, floor plans, elevations and plan details using AutoCAD. * Developed Architectural and Structural drawing sets for bidding and construction purposes. * Created Microsoft Excel spreadsheets for residential and commercial building projects. * Maintained Company payroll and Accounts payable.

* Assisted in the preparation of Florida Standards Assessment (FSA) computer testing. * Provided onsite technical support to students and teachers. * Investigate and resolved computer software / hardware / printer issues. * Utilized Microsoft SCCM to update software applications. * Upgraded user’s laptops from Windows XP to Windows 7.

Activities and Societies: PHI THETA KAPPA (International Honors Society of Two Year Colleges)

Activities and Societies: National Technical Honor Society member