daniel bardsley

application support engineer

About

I have been a professional employed by the following companies: Novell - Data Center Engineer - Customer Support LDS Church - Desktop Engineer - Operations - Implementation Brigham Young University - Customer Support supervisor I have have over 10 years expierence in the field of Information Technology. Specialties: Technical expert in the following: Windows Servers (NT, 2000, 2003, 2008) (NT, 98, 2000, 7) Novell CNE (4, 5, 6) Citrix Metaframe presentation servers Symantec Sophos Landesk Tivoli Strong troubleshooting skills Cisco firewalls

Country

united states

City

provo

Industry

education management

Skill

troubleshooting, servers, technical support, network administration, vpn, customer service, windows, windows server, operating systems, databases, active directory, system administration, leadership, citrix, computer hardware, routers, training, networking, data center, switches, windows nt, enterprise software, windows 7, help desk support, bmc remedy, san, landesk, novell, hardware, adaptability, creativity, innovation

Experience

application support engineer

the church of jesus christ of latter-day saints

2018-2 - Present · 8 yrs 8 mos

FH Portfolio Application Support

operations technical support iii

brigham young university

2003-10 - 2011-5 · 7 yrs 8 mos

Computer Technical Support Supervisor for 40 BYU students. Supporting LDS Church Headquarters and field employees.

wordperfect support

novell

1993-2 - 1995-5 · 2 yrs 4 mos

WordPerfect windows feature support for versions 5.2 - 6.5

desktop engineer

the church of jesus christ of latter-day saints

2000-12 - 2003-10 · 2 yrs 11 mos

* Provided Applications to all Church employee sites across the globe * Designed procedure for faster application/desktop rollouts * Implemented Citrix Metaframe throughout the Enterprise * Supported Remote Connectivity: Dial-Up and VPN * Empowered Desktop Technicians and Field Engineers

data center engineer

novell

1998-8 - 2000-9 · 2 yrs 2 mos

* Maintained over 240 servers in the Provo Data Center. * Netware versions 4.5, 5.0, and 6.5 * Updated daily to the latest builds * Performed Backups * Fixed broken servers * Commissioned and Implemented new servers * Created an "accross-the-wire" Image disk in use long after departing

helpdesk technician

novell

1995-5 - 1998-8 · 3 yrs 4 mos

* Computer Support for Employees at Novell in Provo, San Jose, Germany, and Bangalore India. * Network support, Routers, Switches, and Remote Connectivity. * Application Support, Databases, User Productivity, etc.

technical supervisor

the church of jesus christ of latter-day saints

2011-5 - 2012-10 · 1 yr 6 mos

* Supervisor, responsible for 66 students * Troubleshoot issues escalated to our team * Citrix Administrator * Cisco VPN client expert * Designed training in all technical areas for new hires

technical support represtative

the church of jesus christ of latter-day saints

2012-9 - Present · 14 yrs 1 mo

* Create solutions for Technical/Hardware/OS problems * Liaison between IBM (Lenovo) support and Church employees * Collaborate with engineers to provide a better product to the customers * Expert in Mac and Windows Operating System * Expert in Sophos, VPN, Citrix * Knowledge Management subject matter expert