Daniela Muñoz Zafra

• Experience recruiting across the Americas including U.S. Latam and Philippines. • Industry expertise: BPO, Telco, Pharma, IT, Retail, Fast Moving Consumer Goods. • Strong experience managing stakeholders, partnering with hiring managers and senior leadership to align hiring strategies, expectations, and business goals. • Proven experience managing and optimizing recruiting KPIs, including time-to- hire, fill rate, cost per hire, conversion rates (lead-to-interview, lead-to-offer, hire ratio), disqualification analysis, quality of hire, and attrition. • Created and implemented a Social Media strategy that increased the company’s visibility among top talent. • Developed an end-to-end recruitment process that improved efficiency and reduced time to hire. • Developed and implemented a global recruitment strategy that increased the fill rate in a 12% • Build a strong partnership with the government and employment agencies to participate in job fairs allowing access to high quality candidates. • Established an employee referral program that resulted in a 32% increase in quality hires. • Developed a comprehensive onboarding program that decreased employee attrition by 8% • Designed and implemented a comprehensive training for hiring managers that improved the accuracy of hiring decisions. • Utilized data-driven insights to identify hiring trends and optimize the recruitment process. • Developed and maintained strong relationships with recruiters and staffing agencies to ensure access to quality talent.

• Open multinational operation for recruitment and hiring in 2021 with a projected 1,500 employees. • Lead team of 25, build and implement hiring plan and onboarding process for more than 1,800 employees per year. • Team development and career plan. • Create sourcing strategies by managing job portals, local and virtual job fairs and referral program. • Maintain excellent communication with managers and leaders of other departments to meet global goals. • Handling and resolving legal disputes.

• Maintain excellent communication with candidates and hiring managers and to calibrate desired profiles. • Manage screenings, assessments, hiring manager interviews per week. • Hire 200 employees per week. • Manage sourcing platforms to search for potential candidates. • Gather the require documentation to meet hiring and onboarding plan.

• Open new site operation for recruitment and hiring in Colombia. • Lead team of 8 recruiters to achieve objectives and KPIs. • Train and develop the team in charge. • Maintain excellent communication with hiring managers and leaders to calibrate desired profiles. • Manage 200 interviews per week. • Hire 100 employees per week. • Manage sourcing platforms to search for potential candidates. • Gather the require documentation to meet hiring and onboarding plan.