Daniela G.

Lead warranty operations for four occupied developments and four active construction sites, prioritizing customer service and operational efficiency. Forge and maintain strong partnerships with investors, leasing and property management teams, and trade partners. Key Contributions: -Standardized warranty workflows with site-specific documentation and secure, accessible systems. -Authored the Warranty Procedures Manual for Toronto and Calgary, adapting processes to regional requirements. -Developed a corporate onboarding module for Warranty and Customer Service staff to ensure rapid, consistent integration. -Designed and maintain live tracking tools for closings, appraisals, and inspections. -Manage community budgets, compile operational reports, and coordinate third-party inspection -schedules across multiple sites. -Lead common element audits, oversee building turnovers, and coordinate year-end inspections with investors and inspection teams. -Review inspection submissions, assess warrantability, and develop repair schedules in collaboration with contractors and residents.

Provided executive support to the Director while leading warranty and customer service operations across seven residential communities. Streamlined processes and implemented cost‑effective improvements to boost departmental efficiency and resident satisfaction. Key contributions: Created and launched a Concierge Program to support purchasers from sale through warranty, reducing production errors and providing a consistent point of contact. Supported hiring and recruitment for the HR/Warranty Customer Service team. Managed Tarion submissions, purchase requisitions, work orders, and invoice coding. Conducted homeowner inspections, PDI processes, and represented the builder at Tarion inspections and conciliations. Negotiated fair compensation and resolved homeowner disputes. Coordinated contractors and suppliers, oversaw preventative maintenance, and implemented quality‑assurance improvements. Prepared monthly executive reports, internal audits, and quarterly expenditure reports. Performed interior and exterior inspections, compiled QA findings, and recommended actionable improvements.

Managed daily warranty operations for two residential communities, ensuring prompt, professional service and compliance with Tarion and company standards. Served as primary homeowner liaison for Tarion submissions, conciliations, and MSD claims—assessing eligibility against CPG, coordinating inspections, and preparing required documentation. Key responsibilities: Scheduled and coordinated service appointments and exterior work; issued homeowner notifications; responded to emergencies and routine maintenance requests. Coordinated on-site staff schedules to ensure quality workmanship and compliance with safety legislation. Performed administrative duties including purchase order processing, report generation, and maintaining accurate homeowner records and filing systems. Maintained resident-focused communication and provided efficient operational support to the warranty team.

Maintained daily communication with homeowners, on-site staff, and trade partners to deliver timely, resident-focused service. Reviewed Tarion submissions and assessed warranty eligibility per CPG. Managed homeowner records in QA Pad and produced monthly aging reports to track outstanding issues. Key duties: Performed interior and exterior inspections, compiled QA findings, and recommended corrective actions. Scheduled Mastercare technicians and trade partners, coordinated service appointments, and processed related paperwork. Handled phone-reported issues and collaborated with internal teams to streamline warranty workflows and improve customer satisfaction.

• Create new client accounts at business functions to learn and develop their needs • Communicate with existing clients to gain more business, share new product knowledge and services emphasizing on product features based on analysis of client needs • Follow up with clients inquiries regarding pricing, new products and availability • Negotiating sales and freight contracts, providing optimal customer service in office and at business events • Liaise with product operation clerks, customers and sales representatives to facilitate good customer satisfaction • Coordinating and booking pickups, deliveries with logistics companies and confirming ETA’s • Supporting Sales Team to grow existing business through added placements, distribution and promotions • Coordinate and communicate all sales orders, marketing support and weekly or, monthly reporting as required

• Managed showroom, clients accounts and displays • Sold upgraded features to clients, for their custom built homes • Communicated, organized and maintained good relationships with clients throughout the purchase of the homes until final walk through • Organized and booked PD appointments for delivery of homes to clients • Organized and managed manual filing system and created files for contractors and new subcontractors • Ordered office supplies and managed all office equipments