daniela de maria

* Meet and Greet Hosts * Booking and giving Information * Interpreting in English and Spanish * Sending emails, photocopying * Accompanying Hosts to their own rooms

* Interpreting * Guiding families through Italian cities, Monuments, Museums

* Managing inbound and outbound calls * International and local event-bookings for Restaurants * Italian and Spanish Customer support * Managing emails * Toptable-Opentable Connect Software Installation Operator

* Meet and greet customers * Serve customers in Italian, English and Spanish * Process payments from customers including cash, credit and debit cards * Great knowledge of the products * Taking care of the orders and stockroom. Dealing with deliveries

* Booking tickets, Flights and Hotels * Managing the website * Customer service support * Answering calls, Sending emails, Photocopying

* Booking Flights with Ryan Air and Onair * Taking payments for Oversized Baggage Fees * Selling Priority Boarding Pass * Check In Desk * Information Desk

* Organisation and planning of events in London and Italy * Budgeting * Contacting venues and arranging relationships with venue managers * Arranging back lines for bands * Contacting bands and liaising with booking agencies * Coordination of the event (food, flyers, beverages, backlines) * Promoting events throughout the web and delivery of flyers at local concerts * Contacting artists to arrange designing of posters and flyers

* Managing emails and inbound calls * Dealing with customer queries and complaints via phone and email * Updating and editing web content on the website * Processing Commerce link requests (removing and adjusting wrongly directed OTA’s links) * Italian and English Customer Service Support * Revising documents to process ownership change requests * Preparing slideshows to train new staff * Operating with Sales Force System and Zendesk * Identifying problems, escalating to the relevant department and follow up * Identifying ways to improve the platform