Daniel Thompson-Wallace

I co-founded Thompson And Wallace Ltd along with my business partner who is based in London. This is now a thriving deal sourcing, property development and property management business. My areas of focus were: - Negotiating and securing contracts for new business projects. - Raising finance to fund projects from private investors as well as from major banks. - Building systems and processes to increase efficiency, save time and automate elements of the business. - Physical set-up and on-site management of delivering new projects. - Coordinating tradesmen and suppliers to successfully meet targets.

Managing Developments and multiple properties across London.

- Produced Excel spreadsheets for the organisation to list and track all outstanding invoices owed to the company. This was used in regular 1-2-1 update meetings with the Hotel Managing Director. - Had the important job of cashing up all departments of the company and inputting the data into the tracking spreadsheet. - I was responsible for our debt recovery activity and reporting. I made contact with debtor companies to chase up on and retrieve outstanding debts. I was able to recover a significant amount of bad debt. - Produced monthly reports for the Directors and was invited to attend management meetings

- Responsible for first-class, warm and friendly customer service on the main reception desk. - Confidently used phone and telecommunications systems to direct and route calls. - Processed transactions regularly. - Attended management meetings on behalf of the Reception Team to deliver information and feedback. - Dealt with a range of customer complaints, unforeseen crises and ad hoc queries from across the hotel.

- Provided fast, friendly and efficient service to ensure diner satisfaction. - Managed and lead teams in restaurant and bar service. - Second-in-charge of corporate functions and weddings for up to 300 guests. - Performed the stock take for the lounge and golfers bar.

- Provided friendly and welcoming customer service in the form of working on the customer checkouts to scan and pack items for customers. - Controlled self-checkouts and assisted with customer issues. - Rotated, replenished and stocked the aisles with the correct products at the correct time. - Received, brought in and unpacked deliveries of products in preparation to go out onto the shop floor.

- I managed my own project in which I conducted in-depth research and then interpreted and analysed the data to produce reports. - Presented the findings of my research to the managers and director of the department. - I was tasked with listing and creating missing journal documents and printing some journals as hard copies along with creating soft copies and backups. I completed 180 journals. - I counted ‘petty cash’ of approx. five thousand pounds and was given the responsibility of depositing this at the bank. - Gained a complex understanding of excel through data entry work in the Finance department. - I organised and separated two weeks' worth of ‘one off’ invoices in one day.