daniel dicomes

* NH and MA I work from home drive or stay at hotel company pays in advance for us with meals Field Travel Desktop Support * De install POS reinstall Old lane register. Setup new Register and Test function of the device with handled scanner and printer. * Inventory listed of received equipment from warehouse. Once completed open every box check for any damage device. If any report to team lead with picture of damage equipment. * Setup PC for each depart with a network printer. * Team leader are Network Techs they will be setting up the server. They need us to assist if Vendor full time employee are not available. * We're expected to install cabling for the server with rack installation and switches. * Vendor client will configuration the servers. We are not expected to do this work.

* Provide desktop support using BMC remedy ticketing system from service desk can't resolve remotely. * Build new hire, existing user and refresh end of lease replacements for computer laptop or desktop. * Send Backup tape offsite and replace tapes onsite at server room.

* Level II Support for Ticket request for troubleshooting issues with software or Hardware request. * Run images Win 7 or Win XP on new laptop and desktop build for deployment via new or existing pc to deploy to new hires onsite. * Install application via SCCM approved list. * Deployment of new machine to new hires. * Provide set up support for VIP video conference room onsite network or connecting offsite using Verizon Video service.

* Performed imaging on XP and SCCM on WIN7 PC. * Used remote desktop, pcAnywhere and VMware to work with end user to verify data transfer completed. * Provide desktop support for end-users while managing ticket volume through BMC Remedy * PC Build was done on Lenovo, HP, IBM desktop and HP workstations

* Desktop Support Level 1 * Imaging desktop and Laptop with Windows 7 using SCCM 2012. * Transfer Data for existing user and deploying for new hires. * Configuration of application and Lotus Notes setup for a new hire or existing. * Create and add user to McAfee Encryption when adding to a laptop for Safeboot encryption. * Installation of Encryption PGP Software for 500 Laptops.

I took a course in Desktop Support Specialist Certificate from BU and Comptia A+ Tech in May of 2001

* Setup machines and materials for production of large quantities of Velcro Sheets. * Adhered to guidelines for operating several machines simultaneously, in an effort to produce material according to instruction and specifications. * Oversaw the production of material from start to finish, and input data required for shipping to other departments.

OS Windows 2000 to Vista and Server OS 2000 to 2003 for laptop, Desktop and Server. (IBM, HP, Dell and Server HP and IBM) SW, HW configuration builds for desktops, laptops and server configurations.