Daniel Davies

Leading the transformation of National Grid USA

Driving performance and process improvement to across NG plc global operations

Leading the review of National Grid’s purpose, vision, strategic priorities, values, operating model and capabilities

Running a significant programme to implement a performance (operational) excellence programme into our UK business. The role entails -establishing the long term strategy and roadmap -identifying the leadership behaviours and mind set required to drive the change -specifying the tools, techniques and standards that are needed to drive improvement -defining and building the capability require to sustain the change. The role touches the whole of the UK business - 9000 people, and has an implementation plan that covers the next 3 years and beyond.

The role split into 2 discrete time periods. The first part of the role was to implement a process centric operating model into National Grid's Gas distribution business. As head of the emergency response and repair process (£120m spend) I was accountable for making sure we hit our regulatory targets on gas escapes responses times, whilst ensuring well delivered improvement in customer satisfaction and efficiency. Over the course of 18 month I oversaw a stepped change in performance and a 7% reduction in costs. After implementing process thinking and doing into Gas Distribution, I moved into our Transmission business to do the same. As head of the maintain process I was accountable for the performance of that process across our gas and electricity transmission networks (£100m spend).

Accountable for defining the future state operating model for the gas distribution business, defining processes and business requirements and a supported benefits case. Defining business requirement for the implementation of new asset and work management systems (SAP, Click and Syclo) for a field force of over 3000 employees. Ensuring the business accepted the new systems and were ready to implement. Covering the training over 3000 employees, new procedures, post go live support, BCM, MI and data management. Designing and implementing a process centric operating model that cut across the core business functions to make sure the customer experience of the E2E process was optimised.