daniel cabral

* Proactively observe, analyze and interpret HP OpenView alerts for monitoring of all customer data circuits and core network equipment (Lucent Sonet, Fujitsu DWDM, Meriton DWM Foundry Ethernet, Cisco MPLS) * Actively troubleshoots core network technologies ( DWDM, SONET, Layer 2 Ethernet, VPLS, MPLS and BGP) * Create trouble tickets and document events during trouble resolution process working towards meeting company MTTR * Assist in migration of Foundry legacy configured circuits to Cisco MPLS network * Provisioning of new customer circuits & implementation of changes * Assist in training of new employees * Setup network wide device configuration backup solution with KIWI * Follow procedures of testing new circuit turn ups with field technicians * Utilize Solarwinds Orion to gather statistics of network interfaces

Network Surveillance / Management and NOC Technologist Escalation Provide technical, procedural and service guidance to customers and NOC Technologist.

* Monitor customer networks, VPN’s and Servers using HP Openview * Analyze and interpreted Hp Openview alerts and alarms pertaining to network devices or servers, Follow internal policies and procedures to obtain timely incident resolution * Utilize tools: Cisco Works, Concord Network Health, NetIQ, EpiCenter, HP Openview to obtain knowledge of an incident and resolve them in a timely manner to meet SLA standards * Interfaced with internal departments and outside vendors and acted as a liaison during problem resolution * Assist field technicians over the phone in the installation and troubleshooting of network devices on customer premises * Create end of shift pass down and end of day bandwidth threshold reports * Adhere to ITIL standards and working processes * Create tickets and reports using Vantive and S3 ticketing systems

Facilities Planner at Cogeco Peer 1