daniel barry

csr

About

Software specialist who works in training and support with a focus on user experience.

Country

united states

City

san diego

Industry

computer software

Skill

product development, microsoft office, cross functional team leadership, community outreach, team leadership, technical writing, product management, social networking, social media marketing, microsoft word, marketing, public speaking, process improvement

Experience

csr

city of san diego

software support representative

kvs information systems inc

2010-2 - 2012-1 · 2 yrs

Trained clients remotely and onsite for newly acquired contracts, product enhancements, and for maintenance knowledge and skills. Responsible for software problem analysis, investigation/problem reproduction and resolution of service requests submitted by KVS developers and clients. Supported and assisted Sales and Marketing to outreach to new markets and maintain current clients. Documented service request closure summaries to detail system-wide enhancement and client-specific changes. Participated in cross-functional conference calls for clients with high-priority issues. Authored and reviewed technical articles, samples, and FAQs for customer extranet web site. Counseled clients how to best utilize proprietary software to accomplish goals.

application support specialist

healthline systems, inc.

2017-1 - 2017-7 · 7 mos

english instructor

gaba corporation

2016-3 - 2016-10 · 8 mos

Taught English to professionals and students. Customized lessons to fit clients' needs.

senior client application specialist, usta

active network

2012-1 - 2015-12 · 4 yrs

* Managed escalations from tier one representatives. * Trained new employees on the TennisLink suite of applications. * Performed in-person and virtual client trainings on applications. * Worked with customers and technical groups to improve product usability and resolve issues. * Educated and explained TennisLink functionality to clients via email and phone. * Contributed to knowledge sharing and actively participated in collaboration. * Provided feedback to the Development Team on issues pertaining to the system. * Helped customize our Salesforce CRM to best accommodate business needs.