Daniel Atencio

Provide support for company employees across three buildings using a wide range of technologies such as Windows 10 and Windows 11, Azure, Flexera, Teamviewer, Service Now and Office 365.

As a service delivery engineer, this is a customer facing position that engages with approximately 4000 customers. On any given day I will either trace and activate a dead phone line or work with an employee on desktop issues, or deliver a new system that replaces an out of warranty computer, along with migrating data and installing and configuring any required business applications, adding printers, mapping network drives, imaging or reimaging computers using SCCM or simply moving a customer to a new location. I use Service now as the ticketing and inventory platform.

Perform system and data migration for users in the Avaya network at a national level. As the only technician in Miami I worked without direct supervision and I had to make a lot of decisions on my own. I improved the imaging process that was being used by setting up and implementing a FOG imaging server from the ground up as well as building the system images for the hardware that we support (Lenovo, Dell and HP), reducing a new pc setup from over 3 hours to under 30 minutes per computer. I also perform technical assistance to users via TeamViewer, when necessary.

Perform system and data migration for users in the Avaya network at a national level. As the only technician in Miami I work without direct supervision and I have to make a lot of decisions on my own. I improved the imaging process that was being used by setting up and implementing a FOG imaging server from the ground up as well as building the system images for the hardware that we support (Lenovo, Dell and HP), reducing a new pc setup from over 3 hours to under 30 minutes per computer. I also perform technical assistance to users via NetMeeting, when necessary.

Perform a systems and data migration from Windows XP Professional to Windows 7 Professional. Implement changes and improvements to the company FOG server, from where much of the host imaging and deployment is executed. Perform basic Active Directory tasks, install and configure hardware and software for users across the company in accordance to company policy and procedures.

Perform a systems and user data migration from Windows XP Professional to Windows 7 Enterprise, from Dell machines to new Lenovo desktops. I had to image, prepare, install optional software, add new computers to the domain and move computer accounts to the correct OU, verify printer installations, call users in order to migrate their data and switch their equipment and troubleshoot printer or software issues as well as document the steps required in order to secure a group of machines belonging to a special department.