daniel valdivia

senior research analyst

About

Experienced business oriented, and analytically-driven consultant, who undertakes complex projects, meets tight deadlines and delivers superior performance. Transforms the customer experience by delivering fast actionable insights with a complete view of our customers across channels, to enable decision makers jump to action faster in a quick changing enviroment. Daniel's fundamental is, provide right key insights and analysis that enable businesses take optimal data driven decisions across the organization, that will drive transformation and optimize their products, services, and operations. Possesses experience in research analysis, AP, consulting and customer experience transformation. Among other skills, Daniel is proficient in all things data and creating optimal impactful visualizations that influence business decisions.

Country

costa rica

City

costa rica

Industry

information technology and services

Skill

microsoft excel, analysis, process improvement, data analysis, microsoft office, business process improvement, consulting, report design, report development, analytic problem solving, sql, troubleshooting, problem solving, requirements analysis, databases, critical thinking, customer surveys, survey analysis, customer insight, qualtrics, creative visualization, data visualization

Experience

senior research analyst

vmware

2016-7 - Present · 10 yrs 3 mos

report analyst

ibm

2012-1 - 2015-7 · 3 yrs 7 mos

* Prepares presentations for senior management by incorporating new and existing reports along with analysis of business trends for Global Business Services Latin America $1B Consulting division in Latin America. * Supports the development of executive reports, presentations and ad-hoc reporting capabilities, as well as serve as the reporting focal, MS Excel expert. * Among the reporting responsibilities at IBM there are: * Forecasting reporting by including key factors such as holiday impact, overtime hrs, vacations and other unbilled time items. Open projects & bench management. * Support the Latin America board with executive reports as well as HR with detailed by resource reports and others.

accounts payable specialist

dole food company

2011-1 - 2012-1 · 1 yr 1 mo

* Responsible for the correct payment processing of a large amount of invoices for the * Dole Fresh Vegetables division, also coordinating payments and negotiating with * Buyers and Vendors.

customer service

amazon

2010-1 - 2011-1 · 1 yr 1 mo

Assist customers in expediting orders and correcting post-sale problems. Communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

data analyst

vmware

2015-7 - 2017-10 · 2 yrs 4 mos

Provide the Customer Advocacy team at VMware with key Customer Satisfaction insights, dashboards, data mining and data preparation. Define reliable data sets to understand and analyze survey data and provide its respective analysis. Business support the operation with key analysis, data cleaning, data inspection, data preparation. MS Excel focal & expert, providing the team with timely support working with MS Excel, with large sets of data & with VBA Macros & formulas. Also, recommend different business solutions such as new types of analysis, use of business tools and different types of reports and charts.