dane bajic

ict technician

About

I have over 5 years experience as an IT support analyst. I am working for the King's College Hospital IT Desktop Support Team. Specialties: Microsoft Operating Systems, including Windows 7 and 10. Microsoft Office 2010-2016. Active Directory, laptops,desktops, printers and Virtual Private Network (VPN) issues.

Country

united kingdom

City

bromley

Industry

information technology and services

Skill

active directory, technical support, itil, service desk, laptops, windows 7, incident management, vpn, networking, dns, windows, group policy, blackberry, microsoft operating systems, system administration, tcp/ip, it service management, service delivery, bmc remedy, microsoft exchange, microsoft technologies, network administration, servers, dhcp, san, software documentation, blackberry enterprise server, sharepoint

Experience

ict technician

king's college hospital nhs foundation trust

2015-9 - Present · 11 yrs 1 mo

financial services authority it technical support analyst

fujitsu

2008-6 - 2009-6 · 1 yr 1 mo

* Customer service focused on above 95% SLA and successfully reaching all targets set. * Providing support primarily through Telephone, E-mail, Remote Assistance and Web channels for Microsoft Applications including Outlook, Laptop, Printer, Blackberry, User accounts, Folder permissions and Virtual Private Network (VPN) issues. * Diagnosing, escalating and providing resolutions for all FSA Applications. * Supporting over 100 users in Canary Wharf and Bank Street sites in London and Edinburgh. * Key Achievements: * Successfully working under extreme pressure to resolve problems for Business users * Working to Service Level Agreement's of above 95% * Giving guidance and support to new joiners on the desk. * Reason for leaving: * Company moved to a different site which was not a suitable distance for me to travel.

nhs customer service technician and service controller

fujitsu

2006-12 - 2008-6 · 1 yr 7 mos

* Providing First Class support for National Applications on the NHS network. * Supporting NHS trusts consisting of hospitals and medical sites throughout England. * Incident management Service provided in relation to the ITIL (Information Technology Infrastructure Library) practices. * Key Achievements: * Taking ownership of incidents and working towards a resolution. * Application role out testing for the live date the contract would be implemented to users. * Reason for leaving: Company terminated its contract with the NHS.

1st line broadband and dial-up customer support technician

fujitsu

2004-11 - 2006-12 · 2 yrs 2 mos

* Diagnosing and resolving Broadband and Dial-up Internet and E-mail related problems. * Configured and supported MAC OSX, MS 98, ME, 2000, XP, Outlook Express, Webmail and Internet Explorer. * Tools used: ISA (Internet Security and Acceleration Server), Gateway network, Citrix and Remedy * Key Achievements: * Giving guidance to users who were unfamiliar with the Internet and Broadband. * Successfully managed and resolved problems under extreme call volumes and within Service Level Agreements. * Working on a shift based rota system requiring full commitment and extreme flexibility. * Reason for leaving: Company moved the contract abroad.